Pinwheel Kids PhonesReviews of pinwheel.com

Chen B is the BEST helper!! Thank you, Pinwheel support! Helped me navigate some new things with ease.

This has been absolutely impossible. I replaced my son’s phone that was lost. I expedited service and it arrived without a Sim Card. You would think that would be a simple communication fix. I am so very very disappointed. I have emailed, attempted the live chat and stayed on for hours and continued to get booted off. I have tried calling and calling and they just keep saying they will get back to me and don’t. This is unacceptable communication for a service I have been so loyal to. My problem has not been handled and I will discontinue my service immediately. They claim you can communicate with them easily! It’s literally zero communication. Zero. I have never written a bad review in my life on any company. But I feel totally scammed.

I had been playing the telephone game, going back and forth with 3 companies to try and resolve an issue with my son's phone. Chen was my customer service agent on this last go around and I cannot say thank you enough to him for his patience with waiting on the chat with me for a significant amount of time while I had another phone company also on the line. He was extremely helpful, kind, and again, patient to the max. There are not a lot of people or companies who'd be willing to wait for as long as he did, without asking the customer to call/email/chat back later. Chen escalated when appropriate and got us (hopefully!) to a resolution. Thank you, thank you Chen!

Absolutely garbage,stay away from these phones and customer support,i bought 2 slim 6 phones so $700 and after 7 months 1 phone cant get signal,I spent 3 hrs on the phone with pinwheel trying to troubleshoot it,after that they said I need a new phone,and they wont even give me a deal or replacement device because they said there is 1 tiny scratch on the corner of the phone,so now they want another $350 for a phone,I might be canceling both pinwheel accounts and going a different route

Got the corded phone, it was a month late and the quality of the phone itself is not good. Echo, poor reception and-sound; very cheap and poor construction.

He solved our problem. Which was not easy

We love Pinwheel. The older kids have Pinwheel phones, the younger a Pinwheel watch and just bought a landline. This is exactly what a kid phone/watch should be. I’ve had to call customer service once for me accidentally creating 2 accounts for the same kid and they were amazing and even refunded my money.

Chen B. was amazing to work with. He provided exactly what I needed and answered all my questions. I made a mistake and he helped me correct it with grace and kindness. If all customer service agents were like Chen, the world would be a better place!