Wendi
Quick response time!
I appreciated the quick responses. Ordering a replacement phone was much easier than expected. Thank you!

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Wendi
I appreciated the quick responses. Ordering a replacement phone was much easier than expected. Thank you!
Casey S.
Rizza is amazing is very patience and resolved my issue with YouTube. Thanks you are great!
Rose
They did not ship it for 6 months 😔 😢 😪 😭 😫
Response from Pinwheel Kids PhonesJun 18, 2025
Hi Rose, we are very sorry to hear this. This is definitely not the experience we wanted you to have. Can you please reach out to us at [email protected] so we can assist you and try to make things better? We'll wait for you!
L S.
Rizza was very helpful.
Joshua H.
Fast, efficient, helpful, knowledgeable
Candice S.
Helped quickly
Jonathan
The phone has been great! It has been a relief to not worry about social media!
Response from Pinwheel Kids PhonesJun 18, 2025
This is great to hear! Thank you for sharing your experience.
Lauren K.
We've had these phones for about a year, and have had ongoing issues with them, including them selling us a defective phone. The operating system works very marginally, and their customer service takes FOREVER (literally I was on a chat with them for 3 hours and didn't get the issue resolved). It is such a great idea that it's extremely frustrating that they are so difficult to work with and their platform is so unreliable.
Response from Pinwheel Kids PhonesJun 6, 2025
Hi Lauren, thank you for taking the time to share your experience. We completely understand how frustrating that must have been. Upon review, it looks like your issue has since been resolved. In some cases like yours, the issue is isolated, which can require more in-depth investigation than typical troubleshooting. That said, we know spending a long time with support isn’t ideal, and we truly appreciate your patience and cooperation throughout the process. If anything ever comes up again, please don’t hesitate to reach out right away. Using our device and service should be smooth and supportive, not stressful.