Pinwheel Kids PhonesReviews of pinwheel.com

The watch from Pinwheel is likely all hopes and dreams but no reality. The watch is new so it might be a bit buggy. But if you read the website and see features you like (listed under the watch) be aware, those don't apply to the watch. GPS location, only every 30 minutes to 6+ hours. All day battery - well 6-10 hours. GPS notifications - aspirational according to support. But they have a money back guarantee - no not exactly. Partial. But they have good support - no not exactly. They read a script, an annoying script. One that every day they ask me again if I am sure my kid is outside. And can I check I have cell signal outside. Their Facebook has posts about the watch GPS not working. I know I piled on. It doesn't work. Support informed me that to save battery it only checks every half hour (that's a loose estimate). And when you push the button to show location now it just spins. One day it worked for 30 minutes. Next days nothing again. It is not the hardware so there is something just messed up in the backend. It does seem to work late at night. So you buy a watch as a texting and tracking device, it can't track. I guess next then it should text. Well the keyboard is the size of a thumb pad so be ready for that experience. You'll need it because if you call support, the script states log in on the device. So try typing your password with that screen. Overall should have been less buggy. Instead, ruined our relationship with not working, promising non-existent features, and support that sucks. Can't even figure out their crazy return policy and not worth it if I do. I asked support is the phone this bad- their response is very telling - silence.

Pinwheel customer service through live chat is great. They are prompt, friendly, informative. Ive never left the chat without a solution!

UX design is terrible. Trying to do simple things like schedule daily access is complicated and not intuitive from the app. Months later and still not able to add my husband as care giver. We are UK based and had Xplora watch before. Wish we bought the phone as app much easier to use and far cheaper. Instructions from customer care complicated and feels like we are Beta testing for £28 a month (we have twins so two of these phones)!! That’s just to use the app and doesn’t include the carrier charge! Xplora would have cost £15 a month and worked better. Gutted.

I loved the ability to monitor and help my kids learn good habits on cell phones to help them be safer and learn how to navigate access at their fingertips.

My support tech, Chen, was such a pleasure to work with. So kind and patient, solved all of my problems/questions and really made the experience easy and painless. Thank you for such incredible support!

Chen B was fantastic!! Very helpful!

Rizza is a star. Patient, clear and super helpful. An absolute credit to pinwheel.

I had a great experience with the Pinwheel customer service. When I was having trouble logging in to my parent account, I was able to get someone on the phone immediately, and they stayed on the phone while they diagnosed and corrected the issue. I was up and running within a few minutes!