Pinwheel Kids PhonesReviews of pinwheel.com

Juvic was helpful in getting a replacement phone ordered and switching my subscription to the new phone! Very easily done and 100% satisfied. Pinwheel is the best!

If I could give a negative five star review I would. I have two kids that have pinwheel phones for almost a year that we have paid for phones and are locked in contracts and we have one problem after another with both phones. Every time we have a problem we have to call customer service and spend over an hour on the phone troubleshooting, which happens about once a week! Most of the time they say "they will escalate the problem" -- but then a solution never comes and the problem isn't fixed. When you are troubleshooting with customer service you need to have the pinwheel phone that it's having the problem, another phone to call customer service from and you HAVE to be connected to Wi-Fi while troubleshooting. So if you have a problem when you aren't at home, they can't help you because you aren't connected to Wi-Fi. Apps constantly stop working, even my daughter's camera app won't work and they can't figure out how to make it work. If I approve an app on the parent portal, it doesn't download correctly and I have to spend an hour on the phone with customer service to get the app to download and have them reset settings multiple times. Both of my kids phones can't receive calls from me. I call them, the phone call connects, I can hear them clearly but they can't hear me. So anytime I call them, the call connects, they can't hear me and they know that they need to hang up and call me back so that the phone will connect correctly. After they call me back then it connects fine. But we go through that EVERY SINGLE TIME I call them. Customer service has "escalated" the problem many times....never a solution. The ONLY plus side to having a pinwheel phone is the parent portal allows you to see the text threads on the parent app instead of having to physically have your child's phone. Other than that, having a pinwheel phone is so much more work on the parent end than it is worth having. Wish we would have never gotten pinwheel phones.

Honestly, a brick would be better than this phone. It's relatively useless. My daughter can text and call. The camera app fills up quickly and then she can do nothing. All a 12-year-old wants to do is take photos of her friends. Might as well just get her an apple watch. I do not recommend this phone. I have spent more time on the phone with customer service than she has spent enjoying it.

We were having issues with a specific app. The agent, EJ, problem solved with us for a while and it seemed that it was just the specific app that wasn’t working. However, after we hung up he continued to work on it and even called me back shortly after and had a solution! I appreciate the time and dedication that he put into our issue!

Was able to quickly buy a replacement phone and got a discount for being a long time customer. Pinwheel is great for monitoring younger kids and they make their way towards more responsibility.

Julia from customer care was very helpful figuring out my plan via text today. Thank you!!!

I had a question about Internet access because I am looking for a phone that doesn't have the option to use browsers and Chen was very helpful! Went above and beyond to ensure I received full clarity about the phone. I really appreciate the help and I definitely recommend this product.

Pinwheel has been a great phone for my daughter. It's easy to use the parental controls to approve contacts and to grant/limit access on a schedule or as needed. The phone I bought was not that durable (get the insurance!), so when it was dropped into water it was unrepairable, but when I needed to replace it, Pinwheel customer service was amazing (Chen B specifically), answered every question and walked me through every step in the process. I am not tech-y and I really appreciated his patient, friendly, competent assistance!