Pinwheel Kids Phones Reviews | Read Customer Reviews of pinwheel.com

Pinwheel Kids PhonesReviews of pinwheel.com

4.4771 reviews
Computers & Phones
1250 S Capital of Texas Hwy, Building 3, Suite 400, Austin, Texas

Call Directions Website

Pinwheel Kids Phones

About Pinwheel Kids Phones

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.

Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: pinwheel.com
Website: pinwheel.com
Category: Computers & Phones
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 16% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Computers & Phones, Texas

Pinwheel Kids Phones reviews

771 approved reviews, newest moderated first

Kevin
Oct 17, 2025
Customer Support is always quick and…
Customer Support is always quick and the team is knowledgeable about providing exactly what is needed.
Report
Libby G.
Oct 13, 2025
Very helpful and made purchasing the…
Very helpful and made purchasing the phone easy!
Report
Molly J.
Oct 12, 2025
Good in theory
Good in theory, terrible execution. The app is glitchy, not always showing my kid’s GPS location which is frankly the main reason I bought the watch. I’ve had it for three months and it stopped allowing me to call my son about 1 month in. This fix was taking the SIM card out and putting it back again which I apparently have to do every two weeks. My son tried to call me and the call failed and then he wasn’t able to call anyone on his list which scared him. The screen is set too large for the phone so some buttons are nearly unreachable while I’m going in and trouble setting. Good idea, if it works. Great user interface and app - if it works. I do not recommend buying this watch until they work out the issues. Recommend waiting a year or so.
Response from Pinwheel Kids PhonesOct 13, 2025
Hi Molly, we appreciate you taking the time to share your feedback. We’re sorry to hear about the trouble you’ve experienced and understand how important reliability is for our families. Our team is continuously working on improving both the app and device performance to make sure everything runs as smoothly as possible. If you have further concerns, don't hesitate to reach out. Email us at [email protected], we're always available from 7AM to 9PM CT daily.
Report
Harris
Oct 8, 2025
Great customer service!
Great customer service! Thank you Rachel A.
Report
April M.
Oct 7, 2025
Very Helpful
Rizza at Pinwheel customer service was kind, helpful and quick to respond. Nothing but positive things to say about this company in general.
Report
Mr. Paul L.
Oct 2, 2025
Great Service
Chen in customer service done as requested, great service from the guy. I wish him well and needs a pay rise.
Report
Deborah C.
Sep 29, 2025
Rizza was super helpful and very…
Rizza was super helpful and very patiently explained everything to me clearly
Report
Fall G.
Sep 28, 2025
We switched from Gabb watches and I'm…
We switched from Gabb watches and I'm so happy we did! I love that I can see all my kids' texts and images that are sent between my children and anyone on their contact list right on my phone. No juggling between apps, and I can easily switch between my children's profiles. The price is a little higher than Gabb, but both the product and customer service blow Gabb away. BTW, I really wanted to love Gabb, but there were too many problems with both watches and customer service that we couldn't stay with them. Pinwheel gets five stars and the phones and service are priced well.
Report