Samuel W.
Chen and Juvic gave especially great…
Chen and Juvic gave especially great customer service and solved all my issues with ease.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Samuel W.
Chen and Juvic gave especially great customer service and solved all my issues with ease.
Rob H.
Our family really enjoyed the Pinwheel service. It helped us introduce a cell phone to our daughter in a way that was more contained and controlled. She learned healthy phone habits.
Christopher H.
I have 2 young children and over the years have come to expect issues when setting up devices on their behalf. Pinwheel has been great to deal with and any issues I have had, their customer service team have dealt with really quickly.
Misty D.
Customer service was always good. The GPS was terrible and unreliable. We needed an additional service for that purpose. The phone was glitchy throughout the entire time we used it and a huge pain. Appreciated the approving of contacts, apps, and the schedules, and the text review.
Murchette
On Christmas Day, I had a few questions while setting up the Pinwheel phone. The representative, Chen, was extremely helpful and thorough in answering my questions. Chen was patient while walking me through each step and made sure everything worked to my satisfaction before moving on to the next issue.
Chad G.
Great customer service and follow up. This is client focused company!
Melinda
Chen B was very knowledgeable and kind. She helped me with everything I needed help with, answered all my questions and was very paitient
Tyson M.
Easy and quick