Pinwheel Kids PhonesReviews of pinwheel.com

Best customer service ever! They’re always available to help! Love our pinwheel experience.

I am very disappointed with the customer service I have received from Pinwheel. The phones are reconditioned, which I was not aware of, and the phone they sent us (for GBP 269!) started glitching within 1 month of use. I reported this,but as there were problems with the apps and the location etc, this was not focused on. By month 3 of use, the phone had broken completely, with the front becoming separate from the main body - presumably this was the reason for the glitching. Pinwheel have denied any responsibility, have ignored UK law which states that they must repair or refund faulty goods, and have not bothered to respond to my emails asking them to repair or refund, baring the odd generic email they send me saying they are contacting their 'supervisors'. The only thing they suggested was that I buy another phone in their sale! I even emailed one of the CEOs but he never responded. So whilst the idea is good, paying GBP269 for a faulty device which was in use (not successfully due to the glitching) for approximately 90 days, and to flout UK laws, is definitely not good. I am left substantially out of pocket, with a faulty, unusable device and even if I had it fixed at my own expense, it would still be unusable with the pinwheel softwear loaded on it. I would avoid this company like the plague unless you want to waste on defective goods and appaling, possibly illegal customer service.

Rizza, was extremely helpful and patient while we sorted out the trouble we were having linking a fitbit to the pinwheel phone. Its all sorted now though. We genuinely love the phone and love having peace of mind when it comes to our daughter using it. Thank you

Pinwheel, so we bought a phone for our son, pinwheel did what we wanted. Gave him freedom whilst keeping him secure. Loved the fact I can locate him without having to call, for piece of mind. When he outgrew pinwheel, I wanted to pass the handset to my next child. The process is simple enough, pinwheel talk you through every step. Chen B was amazing, reassuring, helpful didnt rush me. Gave clarification when required. Nothjng was a hassle to them.The Tech team Marc B, also amazing, step by step process,reassuring, asked for photos to clarify what I could see, so errors did not occur. Over all I can not fault pin wheel, In today's society with all the technology, I want my kids to have access to technology but still be able to be kids. Pinwheel has enabled this for us. Thank you.

Excellent service from Chen B to help resolve apps not downloading on the phone.

Pau was extremely helpful and polite. They were knowledgeable and friendly, and they were able to fix my issue. They even followed up to tell me when the issue had been corrected! I do love my kid’s Pinwheel phone and the level of control I have in ensuring she is safe.

Rizza was very informative and helpful. Giving me suggestions and solutions to the issue I was having. Was not pushy or mean - truly a great experience!

We are supporters of @SASM Smartphone Free Childhood, and I am a family doctor who treats children with anxiety, so we were genuinely excited to find a phone that aligned with our values. Unfortunately, the device supplied as part of our subscription stopped working within one month of normal use. We contacted support to request a repair or replacement and were very clear that we did not want the service cancelled — the issue was with the device, not the platform. Despite this, our service was cut off against our request, leaving our 12-year-old with a phone running an operating system we cannot easily remove — exactly what we were trying to avoid. We were also told that taking photos at a children’s Christmas show might count as “misuse”, even though the device was never examined. The customer service team have ghosted us since they unilaterally terminated our caregiver accounts and even when we were in contact I had to prompt all communication. We wanted to support this company and its mission, but based on this experience, I would urge parents to be cautious. Basically I am considering referring them to Ofcom.