Ellie
Problem with texting resolved
Chen was very helpful and when I got disconnected from him by accident the next agent was able to reconnect us so we could continue resolving the issue!

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Ellie
Chen was very helpful and when I got disconnected from him by accident the next agent was able to reconnect us so we could continue resolving the issue!
Alene
Bought a phone from pinwheel, screen went black in less than 3 months. They said either take it to a phone store or buy a new one and they'd give a 10% discount, which is just the average discount code you can find online. Considering we paid $250 for the phone, and you HAVE to buy a phone from them, i would consider this a huge rip off.
Kelly S.
What went wrong? The watches are faulty and don't work. The watches have a tray for the dim card and the watch cycles between service, no service and no SIM card. We went through two watches and neither would work. My kid couldn't even use it. What's worse? The customer service. The phone just rings u til someone picks up, they make you jump through hoops to troubleshoot and then MORE hoops to get it returned. Run away from here and get the Gizmo watch from Verizon.
Matt S.
Amazing support! A+
Eric S.
Slow to respond (probably busy) but was amazing service and help
Melissa G.
I can’t say enough good things about Pinwheel’s support team! Whether it’s through chat or a quick call, they are always there to help, making the whole process feel effortless. It’s so reassuring to know I’m not on a 'lone island' when managing my kids' tech. The safety features have helped my girls learn to navigate friendships and set their own boundaries with phone use. Plus, I love that the phone 'grows' with them—I can add more apps as they show they’re ready for more responsibility!
Seth W.
Chen B was awesome! Very knowledgeable and patient with me. Thanks so much Chen.
David N.
The live chat tech was very helpful and coordinate with their internal tech support to solve my issue.