Pink LilyReviews of pinklily.com

Very misleading website!! Products come from China, not here in the US!!! States 2-5 days for shipping, 10 days later and I have Received nothing on 3 orders placed!!

bad return policy. they dont give refunds. only store credit

I ordered product from them on 2 day shipping. Their website clearly states 1-2 days to process before shipping. After no tracking information in 4 days I reached out only to be told it takes 3-5 days to process and ship. On day 5 I reached out again with more excuses and saying it needed 5 days. Well it had been 5 days. Terrible service. To make it worse I orders it priority for Mother’s Day and they still wouldn’t rush it.

Only giving Pink Lily 1 star because I have to in order to write a review. Worst company ever. Save your money. Staff is very unprofessional and they have the worst customer service. Owners are also terrible people. Save your money or buy elsewhere.

I am loyal to Pink Lily because Pink Lily is loyal to me! I've been a PL customer since 2016 or 2017! They have very pretty clothing at affordable prices- I can't help but order 1-2x per month. They have one of the best customer rewards programs and hold great sales frequently. Their customer service has always been so helpful, and this is huge to me! Shipping is VERY fast on the east coast.... I moved from SC to CA so it's my fault that it takes a little longer now, lol. I get so many compliments on my wardrobe which is around 75% PL. Love you guys!

I got such a cute dress for my baby shower :)

I was super disappointed in my most recent experience with Pink Lily. I am a loyal customer and have spent a lot of money with them. I recently purchased some items when they were promoting a sale if you buy a certain amount then you get a free shoulder bag. I purchased the amount they required, my order went through no problems and when I got my order confirmation the bag was listed on there as a receivable item. But then my shipment arrived and no bag. I reached out to inquire and was told “sorry we ran out”. I pushed back on it because it was on my order confirmation and also no one ever communicated to me that I would not be receiving the item. They again repeated themselves. I pushed back again saying it was disappointing because it feels like a sales tactic to get people to spend more money without following through on what you have marketed. The fine print did say until supplies run out but my frustration was more with the lack of communication. My order arrived with a missing item and no one felt it prudent to communicate that. I recommended to them to change their process so that a customer is notified of shortage of supply prior to spending $150+ in order to receive said promotional item. I was disappointed and to make matters worse, literally days later I see that they are once again marketing a sale on the very hand bags they had supposedly run out of. All in all it out a bad taste in my mouth and I’m not sure I will order from them again.

I have recently bought my dresses and everything is ok