Tuấn Nguyễn A.
Their staffs just want to show you their power
From the second transaction, my nightmare begun. I'm in VN, work for a company in US. Before the first time transferring, my company had contacted them and proceed a long long process, provided all the documents they required, then the first transaction is succeed. We all thought that we have to do all those steps once, but from the second, they hold the fund and asked all those stupid questions again, required all provided documents again, and now they still keep thinking more reasons to hold the fund. This is the last time I use their service. Too stupid and cumbersome!!
Response from PingPong PaymentsNov 30, 2023
Hi Tuấn Nguyễn Anh, We sincerely apologize for the inconvenience and frustration you have experienced during your recent transactions with us. Please allow us to address your concerns and provide necessary clarification. Firstly, we understand the frustration caused by having to go through a lengthy verification process with each transaction. While we aim to ensure the safety and security of all transactions, we apologize if this has caused inconvenience for you. We would like to assure you that our verification process is necessary to comply with regulatory requirements and protect both our customers and our company from potential fraudulent activities. However, we acknowledge that there might have been some miscommunication or delays in the process, which may have led to the inconvenience you encountered. We genuinely value your feedback and take your concerns seriously. Our team is actively working on streamlining our verification procedures to make them more efficient and user-friendly. Your feedback will help us improve our services and prevent similar issues from occurring in the future. Additionally, we apologize for any misunderstandings or requests for duplicate documentation that you may have experienced. Our aim is to provide a smooth and hassle-free experience for our customers, and we will take steps to address this issue and ensure it does not recur. We deeply regret that your overall experience with our service has not met your expectations, and we apologize for any inconvenience caused. We would like to offer our assistance in resolving any pending issues you may have. Please reach out to our customer service team so that we can address your concerns personally and work towards a resolution. Once again, we apologize for any inconvenience you have experienced. We value your feedback and thank you for bringing these matters to our attention. We will make every effort to learn from your feedback and improve our service accordingly. Best regards, PingPong Support