PingPong PaymentsReviews of pingpongx.com

Is it not ironic how the company name and what they do to gullible people match? They lure you in with great promises and once you join, the pingpong begins... I was lucky to never send them any funds, but I had to submit my passport and business information to them. Once that was done, they requested more - a selfie, tax documents, utility bills and so on. Finally, the accound was blocked. This is clearly a scam - they collect as many documents as possible, and who knows what will be done with them down the line. There are probably a few shady businesses operating around the world under YOUR name. This is an IDENTITY / MONEY harvesting operation. STAY AWAY!

The registration process is really crazy and time wasting. They keep asking documents, link, business information..... so many times. It's really shjit and i chose to switch to other networks.

Chinese phishing company asking information about your business and never return with any feedback or whatever Ignore and report

Terrible service with disregard for customer service. I used their service one time upon setup and a few weeks later I get my account blocked apparently due to document supplied. Going by their help pages an email to their customer service team will help me provide them with an alternative document to get my account back up but that is not the case according to Dustin Malvin who was quick to tell me that unfortunately nothing can be done to reactivate my account and essentially he was more concerned with shutting me off. I never got a response to my email to customer service btw hence why I went with live chat and spoke with resident live bot Dustin Malvin. I only needed their service to make payments to my supplier so there was absolutely no need to block my account. When you get your account blocked they won't provide you with a valid response and hide behind a hidden / fake security protocol. Typical annoying response. Find a better alternative as this clown company isn't worth it.

Great payment service to work with. Even though their compliance system is really annoying and take too much time to process payments. Aksing lot of documents to register. I hope they will maintain data privacy. Customer support is really good and friendly

This is pingponx's motto. This platform is designed to make you lose money, a lot of time and nerves. These Chinese don't care about your money that you earned through your hard work, they just push buttons. Questions about where the money went and why the transfer did not arrive are ignored. If they were unable to transfer the money, they will return the money minus the return fee. That is, they charge a commission for the fact that the money is not sent anywhere. It's just a lure of low fees, but in reality you lose a lot of money that you would never lose on more reliable platforms. In addition, you will not be able to sue them, their address is somewhere in China, Vietnam or somewhere else. These scammers are well prepared.

I sent a payment to an overseas vendor. The vendor received an email from Pingpongx asking him to set up an account so they could send him the payment. So the vendor set up an account with them and waited for the payment. But then pingpongx sent me a message saying that they needed more info from the vendor before they could process the payment. But when the vendor tries to submit the information it only allows him to enter information as a USA citizen (which he isn’t). I ask ping pong how to proceed. They said that since he isn’t a USA citizen that he should not have set up an account. He should have accepted payment as a guest. But there is nowhere that it provides this instruction. Nor does it even give an option in the welcome email to receive the payment as a guest. The singular instruction it provides is to set up an account. So now pingpongx tells me that the only way to resolve the issue is to cancel the payment, delete the vendor, and try the payment again. But there’s a delay of multiple days for pingpongx to cancel the initial transfer. And I’ve already made my vendor wait long enough to get paid. So in the meantime I send the vendor the payment through another (more reputable) platform. And I ask pingpongx to just return my funds. But … and here’s the kicker… they insist on charging me a fee to return my money after they completely flubbed the whole transaction in the first place.

Bad china company please don't use this payment. Firstly, I tested the payment from Shopify and I didn't receive any mail or notification until I manually checked on Pingpong they told me that provided proof but their sample screenshot was different from the text on the mail. I chatted with the supporter and she confirmed for 24-48h for done however now 5 days later. Well, If you look this review, please move to another payment company. Don't be greedy for cheap services, but participate carefully because when you receive a lot of money, you will not know what they do with your balance. haha