PingPong provides marketplace sellers and entrepreneurs global solutions for controlling their domestic and international funds. A PingPong account enables companies to significantly reduce their costs when receiving or making international payments - all on a platform that helps increase operational efficiencies, saves time and allows sellers to manage their business profits from a single source.
PingPong Payments (pingpongx.com) has 337 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
pingpongx.com
Website
pingpongx.com
Category
Banking & Money
Location
San Mateo, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
We have payed to a verified company from HongKong 3 months ago (PingPongX Verified). After payment we never received a delivery and PingPongX ensured us several times that we should get a refund and in the end they did not refund us and now we lost our money. So our company lost 9000 usd. So for us it is really not a safe way to pay invoices. So what means verified without any investigation? We think PingPongX is responsible for losing our money!!
AT
Araš T.
Dustin Malvin agent - A M A Z I N G
The person who helped me through live chat was astonishing - Dustin Malvin
Literally answered like 20 of my questions in a row with clear and concise answers
10/10
VC
Vihaan C.
Pingpongx(scam) Is Scam SCAM,
This company don't send my hard earned money to bank. I receive affiliate payments then take review process, I send all documents, then they approve it in 1days. Now they don't send money to bank account. Whole company is scam.
The best way to receive my money is going to COURT.
NEVER USE THIS PINGPONG(SCAM),
Response from PingPong PaymentsFeb 26, 2024
Dear Vihaan, Thank you for taking the time to share your feedback on Trustpilot. We apologize for any inconvenience or frustration you may have experienced with our services.
We understand your concerns regarding the difficulties you encountered with withdrawing funds to your bank account. We assure you that we take all customer concerns seriously and we are committed to resolving them promptly.
To help us investigate and resolve your specific issue, we kindly request that you provide us with your account details, including your client ID and transaction reference number. This will enable our customer service team to look into the matter and provide you with a comprehensive and personalized solution.
At PingPong, we strive to provide our customers with the highest level of service and ensure that their funds are processed smoothly. We acknowledge that there have been some reported issues, and we are actively working to address them and improve our processes to prevent similar situations from occurring in the future.
We value your business and want to assure you that we are here to help. Please reach out to our dedicated customer service team with the requested information, and we will do our utmost to resolve your concerns as quickly as possible.
Thank you for your understanding, and we look forward to assisting you.
Best regards,
SA
Sattar
Best platform to receive funds . Best coustomer service
Best platform to receive funds . And best customer service . Specially poonacha preeth who helps me always when there is the need and always helps me receive funds on time . Special thanks to poonachapreeth.
JO
Joseph
Disguised scam
First everything looks fine, you withdraw some small amounts to check if it works properly. Because they are not interested in small amounts. But when you withdrawn more money they find any reason to block your funds. Then you have the only way to get your money - the court.
Response from PingPong PaymentsFeb 26, 2024
Dear Joseph,
Thank you for taking the time to share your feedback on Trustpilot. We apologize for any inconvenience or frustration you may have experienced with our services.
To date, we have transacted over USD140B cross border to support business scale globally without hassles on money movement. We understand your concerns regarding the difficulties you encountered with withdrawing funds to your bank account. We assure you that we take all customer concerns seriously and we are committed to resolving them promptly.
To help us investigate and resolve your specific issue, we kindly request that you provide us with your account details, including your client ID and transaction reference number. This will enable our customer service team to look into the matter and provide you with a comprehensive and personalized solution.
At PingPong, we strive to provide our customers with the highest level of service and ensure that their funds are processed smoothly. We acknowledge that there have been some reported issues, and we are actively working to address them and improve our processes to prevent similar situations from occurring in the future.
We value your business and want to assure you that we are here to help. Please reach out to our dedicated customer service team with the requested information, and we will do our utmost to resolve your concerns as quickly as possible.
Thank you for your understanding, and we look forward to assisting you.
Best regards,
SZ
Sam Z.
Customer Service CALLED ME OUT after I left a bad review! lol
Tried to open a Ping Pong payment account for making payment to overseas suppliers. After uploading requested documentation, my account was blocked. I tried to reach out to customer services to find out the reasons behind it via both Chat and email and this is what happened.
1) Emailed my account manager and received NO REPLIES once my account was blocked.
2) When I contacted customer support via chat, I received replies in broken English with very little punctuation. The support staff was not able to give me any useful info. The only info the support staff was able to provide is that there is something wrong with the documentation that I've uploaded and it caused my account to be blocked. I tried to ask them what the issues were in detail, their staff just sent me the same response over and over again. Thus I close down the chat and left a "unsatisfactory" review for the chat experience. And can you guess what happened next? The support staff sent me A NEW MESSAGE AFTER I close down the chat, and below is the exact text that was sent to me:
"sir this rating is for me sir i have give you clear cut information"
to express his or her disapproval of my feedback!
I've kept copy of the chat transcript because this not something you'd see everyday: being called out by customer service after I closed down a chat and left a bad review! lol
MR
Md R.
Fraud Company
I had a challenging experience with PingPong. Unfortunately, I encountered issues with their services, including unauthorized charges to my account. The customer service response was disappointing, as their communication seemed automated and lacked the personal touch needed for problem resolution.
I unsubscribed their newsletter or marketing emails. Despite my attempts to unsubscribe, I continue to receive their marketing communications. This has been a frustrating experience, and it raises concerns about their commitment to customer preferences. Exercise caution and consider alternatives before engaging with PingPong. Please avoid them.
Response from PingPong PaymentsDec 14, 2023
Hi Md,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenging experience you had with our services and for any inconvenience caused by unauthorized charges to your account.
At PingPong, we strive to provide our customers with the highest level of customer service and personal attention. We understand that automated responses may not always address specific concerns adequately, and it is deeply regretful that you felt this way during your interaction with our customer service team. Rest assured, your feedback has been shared with the relevant department for further improvement.
Regarding the issue of receiving marketing communications despite your attempts to unsubscribe, we apologize for any frustration caused. Our team is dedicated to respecting customer preferences, and we take this matter seriously. We will investigate this issue thoroughly to ensure the problem is resolved and that our customers' preferences are respected moving forward.
If there are any other concerns or questions you have that we can address, please do not hesitate to reach out to our customer service team! We are committed to resolving any outstanding matters and restoring your faith in our services.
Thank you for bringing these issues to our attention, and we sincerely apologize for any inconvenience caused. We truly value your business and hope to have the opportunity to regain your trust in the future.
Warm Regards,
PingPong Support
LA
Landon
gouge
It's enough negative reviews here to understand that all those "positive" feedback is a fake. I faced the same: blocked funds because of inadequate reasons. The money have come from the trading platform more than a year ago, I used them to pay my suppliers and now they say the money are not from the trading platform, to prove this (ATTENTION!!!) I must withdraw MORE MONEY from this platform. Withdraw more money to those who have already blocked my funds. It looks like they just search for complete ... to make money on them.
Besides, withdrawals to my banks from pingpongx don't work and as I can see there are a lot of people with the same problem. It is necesary to initiate a criminal case.
Response from PingPong PaymentsNov 30, 2023
Hi Landon,
Thank you for taking the time to share your feedback on Trustpilot. We apologize for any inconvenience or frustration you may have experienced with our services.
We understand your concerns regarding blocked funds and the difficulties you encountered with withdrawing funds to your bank account. We assure you that we take all customer concerns seriously and we are committed to resolving them promptly.
To help us investigate and resolve your specific issue, we kindly request that you provide us with your account details, including your client ID and transaction reference number. This will enable our customer service team to look into the matter and provide you with a comprehensive and personalized solution.
At PingPong, we strive to provide our customers with the highest level of service and ensure that their funds are processed smoothly. We acknowledge that there have been some reported issues, and we are actively working to address them and improve our processes to prevent similar situations from occurring in the future.
We value your business and want to assure you that we are here to help. Please reach out to our dedicated customer service team with the requested information, and we will do our utmost to resolve your concerns as quickly as possible.
Thank you for your understanding, and we look forward to assisting you.
Best regards,
PingPong Support
