PingPong PaymentsReviews of pingpongx.com

Pingpong is a terrible banking service. The customer support is an chatbot that has no EU working day support and can't resolve anything and pushes the issue further into the Asian quagmire from where Pingpong emanated. Nothing gets resolved, demand for details on banking transfers is onerous - invoice copies, contract copies, details of the business relationship, copies of the transport documentation - stuff that no other bank has ever asked me. I have tried hard to use this service for 24 months but the last 2 suppliers I tried to set up were both rejected by PP; 1. a very large Viennese insurance company and 2. my local book keeper. Incredible that a bank decides who I can send money to. Pathetic.

Declined over and over due to fraud protection. When it's a hassle to buy my own food with my own money it's a big NO. They never pick my calls and chats, thank god for HILLS CRoFT LT D.

its been more than 2 month still not get my refunded money . they send me just transaction detail from my bank . but when i contact my bank they proof me that the amount are not refunded . so guys becarful using pingponx its a bad experience

Having trouble getting payments out, awaiting support's help. Please help.

Wasn't quite sure what to expect when trying out this service. Initially it seemed great, I had gotten outreach from one of their "account managers" named James Yancey, who offered to assist me get setup. After subsequent emails he stopped replying then like a week later I got another auto CRM email from him with the same initial email. Regardless, I tried to use the platform to accept a payment from someone who owed me money. They entered their banking details onto the PingPong site and it charged their bank account the same day actually, and then it's been now 2 weeks since they made that payment, and there's no sight of it in my PingPong, I've tried to contact them through the bottom right contact us form, and through WhatsApp, but no response via email, and the WhatsApp support responds once every few days with very basic phrases that don't amount to anything. Like "What email did you contact?". I wasn't aware it was a platform primarily focused on vendors OUTSIDE the US and not people inside but I didn't expect to get completely ignored. What a joke of an establishment, they also told me that I'd get access to virtual cards but they didn't even set that up or tell me how to get it. Their whatsapp support said "yes us has virtual card". OK BUT WHERE? Anyway, this is my review of this Financial Website/App.