Pilot Flying JReviews of pilotflyingj.com

Purchased fuel may 12 2026 in dothan al left and went to tarpon springs fl. Left tarpon springs fl on may 14th at noon fueled in dothan al. Checked my poinzs before fueling had 5200 something and immediatley after fueling i earned 501pts bit my pts went to 4300 something. Call customer service and they said my card was used at this location dothan al. Seem to me all this svanning ids and shit they can store it and let there friends use my pts. This has never happened before however ive had to call on atleast 3 transactions in last month or so because i did not get my pts. Wth pilot do we need to switch to loves. And they tell me well investigate shutoff your card in meantime not happening. I have shower power and wont get my gallons or pts. Also you morons removed where i could see my free coffee ive paid for many cups still waiting for that free one guess not giving it nomore.

Store 691 charged my card 287.59 for items I never received. Of course customer service is useless in which is their mess up and their employees fraudulent charge !! And this useless human is saying that I have to wait 14-30 days for money they stole from me !!!!

I was just at the McCalla location. I'd been on the road for several days and nothing was going right for me at all. Your manager whose name is Shay not only made my visit pleasant by being friendly, she was also very professional and respectful despite my negative attitude due to being in a motorhome with my family. I can't say enough about management and staff. If there were more stars to give they'd have them all.

Aron and Scott both were very amazing on the walk in. They help me with so much. Please give them a raise.

Pilot/Flying J is a trash truck stop in Hammond, LA. I was sleeping in my truck on my 34 hour break when there trash man came and banged on my door and woke me up asking do I have a ticket I said to him I don’t need a ticket in a free parking space then he said I was not in one I said what do you mean I’m right across from the other free parking he said only the one’s across from me was free the rest you have to pay this place is small and they have more paid parking then free parking one of the many reasons why I hate pilot flying j truck stop I get better taken care of by loves truck stops then pilot. Also loves points system is a hell of a lot better then Pilot and this pilot I will never come here again it’s just a shitty place to be at period!!

Many people expressed dissatisfaction with the quality of various aspects, including food items, coffee, and even the cleanliness of facilities like restrooms and showers. Customers frequently reported issues with staff behavior, describing employees as unprofessional, rude, and unhelpful, with some even mentioning instances of poor staff conduct. There were also concerns raised about service, such as long wait times, lack of assistance, and difficulties with transactions. Some people were dissatisfied as well by violent employees and no sraff to handle

I witnessed a very uncomfortable situation this morning around 7:20 a.m. at the 1440 Puyallup Ave Tacoma, WA 98421 Pilot location. A man and woman entered the store, and the woman who had a boot on her foot politely asked to use the restroom. The three employees behind the counter immediately questioned whether they had purchased fuel before allowing her access. The man, who appeared to be with her, became understandably upset by how they were being treated. Even after he paid for coffee, the interaction remained tense and came across as disrespectful. At one point, an employee offered him a free cup, but the way it was presented made him feel as though he was being accused of doing something wrong. He responded that he did not want anything for free and did not want to be treated as if he were stealing. From my perspective, the situation felt like profiling and unfair treatment toward two individuals who did not appear to deserve that kind of response. After they left, police arrived, and the employees were laughing, which made the situation feel even more inappropriate and unprofessional. I work across the street at the casino, and after witnessing this, I do not feel comfortable returning to this location. This type of behavior reflects poorly on the business and should be addressed.

We left New Orleans early afternoon, February 18, 2026, heading east on I-10. After making a gas stop at the Pilot in Moss Point, MS we went to dinner then returned to the Pilot to settle in for the night, boondocking in our Class B. Please note they have 2 HR parking signs posted all around the auto parking lot. About 12:30 am we were woken by Pilot employee, Bobby, who told us we had to leave. He said we had overstayed our welcome and that "ALL Pilots have a new rule, only 2 hours parking. No overnight stays." We packed up and left, continuing east to Buc-ees at Loxley, AL. I’d like to say if the 2 HR parking restriction for all Pilot and Flying J’s is true, what’s the point of using their facilities. Those of us who choose them as a safe haven for overnights will be better served at more RV friendly businesses like Loves or Buc-ees.