Pilot Flying JReviews of pilotflyingj.com

Stopped in to buy def at the pump, pump declined debit card! Go inside and have to buy it in the box at 6 times the price as at the pump, same debit card no problem! Racetrac no problem at the pump! This is a scam by pilot and will not be buying desiel, are anything else at this company! Will be talking to my lawyer about this issue because the company will not answer to phone to discuss this issue with me ,stayed on the phone for 20 minutes, no answer!

A girl at the counter was so focused on her cell phone she never greeted or told me to have a nice day. The second she was done with me he turned her back on me and went back to her phone Wow

Purchased $40 of gas and they put a $226 hold on my credit card. It's been on there for 3 weeks now. They have given me the run around. Going to call again today. Never...never use Pilot or Flying J.

I’m genuinely bummed because I stop at Pilot Clovis NM at least 2x a year when passing through (sometimes more) for the last 10 years. I always top off my gas tank from Lubbock to my next pit stop in Albuquerque. I put $23.32 in my tank and they put a $226 hold on my card in ADDITION to my $23 purchase. 24 hours later it’s still there. This has NEVER happened and there is no notice of any kind on the pump or the app when I scanned my rewards or anything that they would be holding that much. The most a gas station has ever held is $150 which immediately just turns into the actual price of purchased at the end of the transaction. Pilot has never done this to me in the past, so I did not know to expect it. I got to Arizona late at night with my infant and dog and my card was declined to get our hotel room. That’s when I saw the hold, I never even got a notification. This is completely unacceptable. We were stranded at 10pm scrambling trying to get someone to send me money to pay for our room. I have over 900 miles left until our destination and 2 more hotels that I have no idea how I’m going to pay for because of this. As a loyal customer for years to many different locations in several states I can confidently say I will be using loves for every stop going forward including my stop in hinkley, ca. So beware if you pay at the pump they are now holding $226. Who knows when I’ll get the money back. Update 96h later and they’re still holding my funds.

AGAIN, no receipt at the pump. New pumps and still no receipts. I this a way to get customers inside to buy?

I highly recommend not to come staff there no customer service there is a lot of favoritism discrimination out the roof they will group up and make up lies to cover each other I use to work there for five months and falsely got fired and hope the manager made up lies and got her managers to lie for her and cover her tracks I even have it in text message from people saying that she targeted me and making up lies to corporate and covering security track from the illegal thing going on on the property he still works there and I got fired

I worked for this company. I caught a employee prostitution on the job on the property. After the 3rd time I turned her in. This was in Cheyenne wy. I was terminated, she was offered a job else where. I guess pilot prefers prostitution over loyal employees. 4 weeks prior to termination I was working 70+ hrs. A week. They spoke to the female in question and determine i was harassing her by turning her in. Way to go pilot. You said a lot about your company. Your logo is , at pilot we care. I guess prostitution brings in guest.

Three Pilot in a row on a MD and DE border are with a showers broken down. What a trashy company. I hope all the clients will leave you and go to other gas stations, cause Pilot doesn’t deserve to sell any single gallon of fuel