Pilot Flying JReviews of pilotflyingj.com

I wasn’t aware that if I buy merchandise I have to go to self check out. I was at the store at exit 1 , south side of I- 95. There were three people working there and I was the only customer . Wayne, an employee rudely told me I was at the fuel cash and needed to use self checkout. The only reason I need the “fuel” check out is for my fuel receipt. Love’s have a slot with the pump number and I take the receipt and go. Not right , come in and buy merchandise but don’t talk to us. Is that your company pledge. BTW I came in for the food, which is tasty!

To be fair I have visited two pilots so far and the one in Franklin ohio is superb! An excellent place I will continue to frequent HOWEVER the Eaton ohio location is TERRIBLE SUPER RUDE EMPLOYEES AND MANAGEMENT I WILL NEVER PATRONIZE THAT LOCATION AGAIN! Tried to make me pay AGAIN after I showed receipt having already paid ! This was for a shower by the way also tried coming in on me in the shower

Trying to add EFS card to my mobile app for fueling. Company reused an old card from diffrent driver. Can't find this guy to remove the card from his app Pilot won't do it other driver no one can find has to do it. Pilot is going down hill fast with bad service, dirty stores and out of product end of every month. Loves seems like a better. house for my business

This is a review for my recent visit to the Pilot Truck Stop located in Bellemont, AZ. Was just looking around trying to figure out what I wanted. Guy, in a Vest who was standing behind the counter, was just standing there staring at me while I was in the chip aisle, like I was trying to steal something. Then he asked me if I needed help finding something, like it was against Pilot policy to look around 😂 I told him not anymore and left. I saw him outside and told him that I wasn't trying to steal anything. And he says I look like I am on Meth 😡 I don't do drugs, nor do I even smoke or drink. I am just a full-time Nomad who has been doing Doordash in Flagstaff and can't afford to eat that much due to bills and fuel as I am in a truck. Currently, I am about 30 pounds underweight. I come to this Pilot almost every day, but now they have officially lost my business. I will continue to fuel up here as it is the cheapest and get my regular 4 Hot N Spicy burgers from McDonald's. But I will no longer purchase anything on the Pilot side, except for fuel. Note: Went inside to ask who that guy was, and the women behind the counter acted like she had no idea who he was 🤔 Yes, the same person that was literally standing behind the counter staring at me. This tells me that they don't care about customer service at all!

Purchased a $25 instacart gift card with. 1000 point deal on my pilot card. Paid cash for the card. Opened an instacart account, placed an order with the gift card and my amex for $66 at Costco, all went through them I get an order cancelled email for fraud. My amex was refunded but the gift card was marked as fraud. I will never fall for the pilot gift card trick again. The review below same thing. Sad business. Thankfully I'm only out $15 bucks.

I was robbed at Pilot of $240. Their product, a pre-paid Green Dot card was purchased and loaded in their Decatur, IL store. Before I left their store, my $240 had vanished off the card leaving me 3 whole dollars! Green Dot says they are not liable. Pilot says they are not liable. Who the hell is then?!?! The cashier helped me activate it then denies that she did. ITS ALL ON CAMERA!!!! Neither company looked at any footage and I'm out $240 my grandson and I desperately needed and still want back. I've boycotted both businesses and have several others on board that know my grandson's story. You will lose that $240 ten fold and then some you theiving <%$##*! You are guilty Pilot and Green Dot of negligence at the very least!!!! Shame on you both.....

I am at store 576 it is the most disgusting and dirty place that I been to as a truck driver when you come in behind the counter is horrible don’t no why people eat here then I went to the restroom there was pee all over the lady’s bathroom floor there was trash and toilet paper everywhere there was a guy who look homeless help the lady who work here clean up the shower. Because the lady who worked decided that doing the laundry was more important if you can go to another location you need to do so because this location need a cleaning from top to bottom

Pilots are pitiful. They charge silly rates for truckers to park and truckers are the reason for their revenue. We buy your expensive ass diesel and def. They're parking lots are always filthy and full of trash. Love's is the best of them all. Their CSR teams always have nasty attitudes. I guess that's what Warren Buffett likes out of his employees.