Pilot Travel Centers LLC, doing business as Pilot Flying J, is a North American chain of truck stops in the United States and Canada.
Pilot Flying J (pilotflyingj.com) has 158 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Neeta S.
Pilot in North Las Vegas has left me sitting on fuel island for an hour waiting for someone to get my prime parking spot. I asked if I was going to get the spot I paid for and all I got was shrugging shoulders! I have no drive time left, I seriously don't know what to do! I can't make them do their job!!!
metalgrizzly
Avoid the location in Dalton GA. Their “prime parking” is a joke and they won’t enforce claiming “safety”. Calling customer service is using because they act like robots. Staff are totally incompetent. It’s obvious that pfj corporate hasn’t learned much from when they got caught screwing trucking companies before.
Michael P.
Pumps never work won't take a debit card
John W.
Was at the flying j in Newnan Georgia was parked and told to leave cause all the truck parking was taken. There was 7 parking spots open and one left on the app. They wouldn't let me have one and asked me to leave. Plus asked if I could get something to eat and was told no you have to move your truck and since there is no parking you have to leave.
larry M.
Professional owner op here. Getting very frustrated at just about everything. Food seems to be going away at alot of locations.. 20 thousand gallons of fuel a year and I can't get parking to eat a meal. More 4 wheelers blocking parking than trucks these days. App only works about 40 % of the time. Always someone showering in the bathroom. Washing feet in sinks. There was a time flying j set the standards. No so anymore.
Steven J.
Hello my name is Steven Jones. I am a new driver, and have used Pilot in Post Falls ID, and all the staff have been great. They are working hard to keep up with the demand of all the drivers coming through. I showered yesterday and it was clean, bathrooms clean as well.
John S.
The lady at the front counter in the chair was very nice, by far the most polite and respectful customer services I have ever experienced in my entire life. I would come here any time of the day😁
John P.
Good evening I was currently at pilots located in Ontario,Oregon store #232 on 11/20/24 at 9am and was treated poorly by a cashier by the name of Letty. As an over the road trucker my career path is draining and exhausting already. When arriving at a truck stop,this is the only time we receive rest and comfort. Upon grabbing items and placing them on the counter to get scanned I noticed the cashier and said good morning. She purposely look me in the eyes took her hands and rub her nose and proceeded to touch my items as a sign of disrespect. I proceeded to pull my items away from her and she purposely repeated the Same antics.I am no stranger to these types of behaviors in our society. Many people take their pre disposed notions and hatred towards particular religions, races, sexual orientation and ethnicities to work with them and treat certain customers different. This was a prime example of just that.I should never have to feel uncomfortable in my own skin when entering or present in an institution, organization or franchise. I only hope that this employee can stop these types of behaviors towards customers.
