Pilot Travel Centers LLC, doing business as Pilot Flying J, is a North American chain of truck stops in the United States and Canada.
Pilot Flying J (pilotflyingj.com) has 158 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Jerrell L H.
Been trying to get my wife's card set up so she can use benefits...what a joke and waste of time...been trying for 4 hours to get this limp piece of software to actually recognize the card I received from Pilot...changed password multiple times...still cannot get it to come up...Pilot Error...give me a break
Robert P.
As a new over the road truck driver I have given pilot 3 tries and unfortunately all 3 have been horrible experiences from pumps not working to the worst customer experience inside with staff ... I will go out of my way to make sure I never stop at another one
Wally J.
Pilot, and Pilot flying J's where my traveler stops on my 2000 miles journey crossing California, Arizona, New Mexico, Texas and Luisiana. Their locations are safety havens. Prices are great, staff even greater. They always get truckers and travelers back alike. So. I'M seizing the moment. Using your platform to inform Americans that those places are among the safest stops to land on. This is , WALEED DARWISH, AKA WALLY JO AND THIS IS MY THUMBS-UP!
Joe N.
06/23/2025 - 12:15am - 12:45am. Pilot Travel Center #372 Entered the main entrance , went straight to men’s room. Waited in line for my turn and also to purchased a pack of smokes and a steak sandwich . Notice cashier attitude and face impression went from joyful to sadness within seconds. As I approach the front counter , cashier stated “ how can I help you ? “ ( With an attitude ) I responded with “ can I have a pack of Marlboro 100 and a steak sandwich please. “ Cashier returned with the two items I asked for, with a VERY strange look “ like looking me up and down like if I belonged on a different planet . She looked straight into my eyes and stated : “ are you going to pay for the hat you got your head? “ I stated in return : excuse me, “ thinking it was a joke or something “ Second time around she started to show frustration and slurring her words. She stated : you heard me are you going to pay for the hat you got on your head? I responded with a “ are you serious ? “ She stated with so much anger in her heart, the spit started running down the corner of her mouth. Yes I am very serious purchase the hat or take it off! All hell broke out, she took my items off the counter and yelled out I can refuse service to you, get out. You don’t want to know the feeling on how embarrassed I was inside this store! Just imagine you buying a hat 100 miles away from this store and you are now being accused of stealing it!!! I was profiled, discriminated , harassed and judged for my appearance !!! The manager on shift that night standing feet away did not deescalate the problem that he was watching, but added to the problem. I had to ask the manager to speak to him lol, He stated “ the reason you were treated that way by my employee is because we caught 4 people today trying to steal from our store!!! “ It’s on video every word, I’ll tell you straight up from my heart, this problem made me very depressed !!! I wish to speak to Adam L. Wright serves as chief executive officer for Pilot. Headquartered in Knoxville, Tennessee, your local managers are not taking this matter serious!!!i
Thomas W.
I stopped the pilot fly J, pilot_00647 Haubstadt, to fill my tank. My car took $50 worth of fuel and they put a $151 hold on my card. I WILL NEVER BUY FUEL FROM THIS COMPANY AGAIN!!
Sabrina
Williamsburg pilot is a joke! My husband attempted to purchase gasoline and cigarettes he was told his ID was expired I proceeded to go in to use my ID with my debit card and was told they couldn’t sell me the cigarettes OR gasoline because I could possibly be buying them for my 43 year old husband! They will not be getting anymore of my business for the way they acted!
Michelle N.
Worked for this company. Manager doesn't do her job in the subway. She has a lead to her job. She doesn't wear her visor she said she doesn't have to. Worst company to ever work for I cut myself with a stanley box cutter.I got wrote up for it. Two months later, I had to use an unapproved box cutter and was fired for it. They took on my vacation time from me. The 3 white girls on day shift no longer work. Ed there, our hours were always changed With all the time, she would change our schedule and not advise us that it was changed. Some of us drove in to find out that we weren't working and had to turn around and go home. You had to tell her that you had p t o even though you submitted it because you wouldn't look at it. Her kids don't follow portion sizes and don't spread the meat out of the sandwiches. So your first 2 and last 2 bites are nothing but bread. Hope you don't mind when you spend seventeen dollars for a sandwich. I will be following discrimination case against them.
Trucker T.
Store #655 spiceland The first time ever I went in shower no complaints the blonde girl I think her name was Megan, was the one cleaning them smelled great and exceptionally clean and she was super polite. The young man at the counter was also exceptionally polite even though the man in front of me was being rude to him!
