Tiffany Porter H.
HUSBAND DIED WHILE WAITING ON YOU! I need a refund!
I do not like how misleading this company is. I have spent all this money and still was not able to speak to my husband, unless I paid even more. Pics take so long to be delivered & my husband died before receiving pics and a postcard I sent a week before! The postcard arrived 4 days after he died. Also, its not "unlimited" when you can't send more pics till the others are delivered. I believe I deserve a refund. I paid a lot of money to be able to hear my husbands voice & couldn't afford any more of your hidden charges. If I'm not issued a refund, I will make it my mission to post warnings all over the internet, to make sure people know to use Securus instead. $38 total for 100 15-minute phone calls. No hidden fees. I could've mailed my husband pics & postcards for the price of a few stamps & got them there faster than you did. I wanted to talk to him! Thankfully, someone told me about Securus, but only after I wasted so much money with this company. It's the last thing I needed at a time like this, with 2 kids by myself all of a sudden.
Response from PigeonlyFeb 15, 2021
Hello Tiffany, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sending our condolences to the Hix family during this difficult time. Please give any of our managers a call @ 1800-323-9895. We’re here M-F 6 am - 6 pm PST to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.