PietraReviews of pietrastudio.com

I've had the pleasure of working with Amber and Hollie at Pietra, and they have been absolutely incredible in managing my fashion brand's fulfillment. Hollie is always responsive, efficient, and quick to assist whenever needed, ensuring everything runs smoothly. Amber, goes above and beyond with her attention to detail and genuine care, making sure my brand is always in good hands. Their dedication and professionalism make all the difference, and I couldn’t ask for a better team to support my business. Highly recommend Pietra and the team. I have been with them for a year and a half now and they continue to improve.

UPDATE TO PIETRA’S RESPONSE 8/8/25 If Pietra truly didn’t take what happened to my business "lightly,” they would have made things right when my lawyer spent weeks in talks with their higher-ups- instead of running us in circles until it was obvious they had no intention of compensating us for the devastation they caused my business and customers. That’s not taking it seriously. This isn't just a hiccup in operations. Pietra’s repeated failures - from the moment I started working with them through the holiday season- created constant fulfillment disasters, cost me critical retailer relationships, caused massive reputational damage, and even got my business penalized and restricted from selling on key platforms. Orders sat for 8–10+ days, kitting was wrong, inventory was miscounted, defective products were shipped- and every single one of these issues was PREVENTABLE AND flagged in real time! The “significant changes” they’re now claiming don't align with what I have heard from many other brands who’ve had similar experiences with Pietra- some as recently as using their fulfillment in the last 8 weeks. If the problems were truly fixed, those stories wouldn’t exist. Changing public replies to negative reviews to save face doesn’t equal accountability. TRUE accountability would have been owning the damage and compensating the businesses they hurt. I can only hope the higher-ups eventually CHOOSE TO DO THE RIGHT THING, not to salvage their image, but because ignoring the damage they’ve caused to the brands who trusted them is indefensible. ----- OG review: Note: I was initially drawn to Pietra by their marketing, which promises an all-in-one solution for creators launching product lines. As someone who wanted to design and build custom pieces- not just slap my name on a pre-made product- I thought this platform could support my vision. If you’re simply looking to white-label products and plan to sell at a low volume, Pietra might work for you. I have been using Pietra since 2022 for reference. Why You Should Avoid Pietra: Unshipped Orders: Orders regularly sit unfulfilled for far too long, and there’s no resolution unless you micromanage the fulfillment center to ensure they’re shipping items. You’re stuck babysitting them just to get things out the door. Missed Procedures: Despite our kitting procedure being fully documented within Pietra’s platform, they completely ignored it and failed to kit our items properly. This left customers with incomplete orders and damaged trust. Incorrect Products: Customers frequently receive only a partial order. This isn’t a one-time mistake- it’s a recurring issue that makes me and my business look unreliable. No Operational Control: Their team often doesn’t know what has or hasn’t shipped. I’ve had conversations where their staff admitted they had no idea what was going on with my orders. One example is over holiday fulfillment, we were told 300 of our best-sellers shipped out (not one unit was shipped) Misleading Specialists: Their so-called “specialists” are far from experts. They’ve given me bad advice on packaging, shipping, and more, causing unnecessary problems instead of providing real solutions. Outdated System: Their system is incapable of handling pre-orders, split shipments, or any sort of advanced logistics—features that are essential for serious businesses. Unapplied Shipping Labels: Shipping labels are created but never applied to boxes, which leads to lost inventory and automatic cancellations for customers. In December, someone a their fulfillment center printed 50+ labels and never applied them to shipping boxes. Our customers received their tracking numbers but there was obviously no movement on those shipments! Duplicate Shipments: They’ve sent over 30 duplicate orders to customers, wasting inventory. None of this is normal: Mistakes can happen at fulfillment centers, but the consistent disorganization and lack of accountability at Pietra are on a whole different level. How It’s Impacted My Business Working with Pietra has been an absolute disaster. Their constant mistakes have cost me inventory, money, and, most importantly, my customers’ trust. My full-time staff has spent endless hours catching their errors and fixing problems that shouldn’t exist in the first place. They’ve completely misrepresented their capabilities, and their inability to follow through has left my business scrambling to pick up the pieces. I’ve lost so much time, money, and brand credibility because of Pietra. If you care about your business, do not use this platform. — Pietra has falsely accused me of writing multiple fake reviews. I wrote one review under my name (this one), and my coworker wrote one under hers.

Working with Pietra for fulfillment has been transformative for PJs by PJ. Their e-commerce platform has taken so much stress off my plate, handling everything from storage to shipping seamlessly. I especially want to highlight Laura Garland's exceptional support - she's consistently available, approachable, and goes above and beyond to help with any questions or needs. Having such a reliable partner for my small business operations has made a world of difference. Their comprehensive approach to fulfillment has allowed me to focus on growing my business rather than getting bogged down in logistics.

As a verified past client of Pietra Fulfillment Services for six months (recently canceled my account), I want to share my experience. As a online retailer, Importer/Exporter, as well as a seller on Amazon FBA and Walmart WFS, I had high hopes for Pietra's services, but my experience was deeply disappointing. Here are the key issues I faced: - Late Shipments: Repeated delays in shipping to my customers which, negatively impacting my business operations. - Slow Processing: Shipments to Walmart WFS and Amazon FBA were consistently delayed due to Pietra's slow and missed assigned processing times. - An Outbound Shipment Was Not Shipped: An Amazon FBA shipment was not processed and shipped as requested? Unfortunately it ended up sitting in Pietra Fulfillment center during the holidays when it was scheduled to shipped and delivered before Christmas. - Inbound Shipment Issues: Problems with inbound shipments into Pietra's fulfillment facilities were frequent and poorly handled. - Poor Communication: Special instructions for warehouse personnel were not conveyed effectively, leading to operational errors. - Lack of Responsiveness: (No telephone number to call). I had to send constant emails and chat messages just to get updates or resolve issues with shipments not being dispatched. - Untrained Representatives: Some representatives lacked a clear understanding of logistics and communication protocols, leading to confusion and inefficiency. - Software Integration Problems: Their inventory management software did not integrate well with my Shopify store and inventory management system, creating significant operational headaches. - Misplaced or Lost Shipments: Some of my shipments were misplaced, causing frustration and financial loss. (Currently investigating the whereabouts of a Amazon FBA Shipment that is still unaccounted for since 12/21/24) - Incorrect Destinations: A shipment was mislabeled and sent to the wrong location, further straining the delivery time to my customer. The shipment was ultimately rerouted back to Pietra fulfillment center. - Outdated Systems: Their inventory management system and software felt outdated and inadequate for modern fulfillment needs. After months of exhaustion due to their lack of service, I canceled my account and moved my inventory to a new fulfillment provider. Pietra's inability to meet basic expectations for logistics, inventory management, and communication made continuing the relationship untenable. My recommendation to other retailers (Amazon FBA & Walmart WFS) is to evaluate your needs carefully and go with a fulfillment service with a lengthy amount of experience and a good track record with wholesale, retail, logistics, international shipments, updated software & inventory management systems, understands Amazon FBA & Walmart WFS shipping protocols, has various warehouses throughout the US, can provide good shipping rates from all the major shipping carriers, and can provide good customer service. Due to the mishandling of my inventory, and poor customer service from Pietra which resulted in missed opportunities, unnecessary shipping costs, lost sales, and revenue. My overall assessment of Pietra, I would not recommend them. Reply to Pietra Representative I want to clarify that I have made multiple attempts to address the issues, including numerous emails (On File), participation in at least four (4) Zoom meetings, and four (4) phone calls. Despite these efforts, I am still working to resolve the logistical and financial mistakes caused by Pietra Fulfillment. To date, I have incurred an unnecessary cost of $1,235.65 in shipping costs, late fees, Pietra membership fees, and expenses related to two (2) customer product returns due to late delivery. Additionally, there was a late shipment to an Amazon FBA fulfillment center, further impacting my business operations.

Fast and responsive. It's a great platform with even better customer service. I am on their Business Plan with dedicated sourcing, fulfilment, and creator hub experts. Fast and responsive, this platform offers excellent customer service. I am on their Business Plan, which includes dedicated sourcing, fulfillment, and creator hub experts. We barely use all the features but they include custom packaging and will also fulfill your orders through their warehouses. You essentially never have to touch the product. Although I do advise ordering samples of the product when working with manufacturers before ordering in large volume

The most miserable experience. I had a deeply frustrating experience with Pietra's fulfillment services, especially during the holiday season. Despite placing orders well in advance, many customers didn’t receive their products on time, resulting in countless complaints, poor reviews, and heartbreaking stories—like a father whose daughter had no gifts due to unshipped orders. Over months, I raised concerns about recurring issues, including incorrect orders, missing shipments, and excessive delays (up to 41 days). Despite assurances, the problems only worsened. The lack of accountability and assistance in resolving these issues has been devastating for my small business. After spending $10k to move my inventory, I’ve decided to cut ties entirely. I strongly advise other small businesses to avoid Pietra if reliable fulfillment is critical to their operations.

I signed up with this company and because I was not ready to use the services, I decided to cancel my subscription until I was prepared to launch my business...They continued to charge my cc and it was almost like they had lost their mind when I looked at all of the cc attempts, I called my cc company and had to block them from having access, and today I received an email from them stating that the payment attempt did not go through...I could not believe that they were still trying to charge my account! It is ridiculous!

If you want to be successful in e-commerce, you partner with Pietra. HANDS DOWN! Their team is incredible and I literally cant say enough good thing about them. If you want to hear it directly from me message me on instagram as they won't allow me to post my email here. Pietra gave me the confidence to launch my business. I have no employees so they are my true partner!