PietraReviews of pietrastudio.com

Response from PietraOct 29, 2025

Hi Cassandra and Tracy, Thank you for sharing your feedback, and we sincerely apologize that your experience with our communication and support hasn't met your expectations. This is not the level of service we strive to provide. We take your concerns about communication and response times very seriously. We'd like to make this right and understand exactly what happened so we can improve. Our team will be reaching out to you directly to discuss your experience and find a resolution. You can always reach our team at [email protected]. We appreciate you bringing this to our attention and hope we can turn your experience around. Best regards, The Pietra Team

Response from PietraOct 29, 2025

Hi Steve, Thank you so much for taking the time to share your feedback with us - we really appreciate it, even though we're sorry to hear about your frustrations. We want to assure you that all the core features you signed up for are still fully available! Our sourcing network, Pulse social monitoring, Retail Connect, and vendor connections are all there and haven't changed. Our AI features were designed as an additional tool to help save time, but we completely understand they're not for everyone. Regarding the search settings and auto-generated search terms, that definitely shouldn't be happening, and we want to get to the bottom of this for you. We're following up to learn more about the issues you're experiencing with search, and our team will be reaching out shortly. In the meantime, if you'd like to connect with us directly, please don't hesitate to email us at [email protected]. We're here to help and want to make sure you're getting the full value from Pietra. Thanks again for your feedback - it truly helps us improve! Best regards, The Pietra Team

Response from PietraJun 5, 2025

Updated Response – August 19, 2025 Hi Sua, Thank you for updating your review — and for acknowledging that our team conducted an investigation and followed up with you. We’re sorry if the information provided didn’t fully address your concerns, and we’d be happy to continue the conversation directly to ensure everything is resolved to your satisfaction. We also hear your feedback about our support process. We’re actively working to make it easier and faster to get the help you need, and your experience helps inform those improvements. If you have any remaining questions or would like to speak further, please don’t hesitate to reach out at [email protected]. We’re here to help. — The Pietra Team

Response from PietraSep 5, 2024

Hi Jaren, Thank you for this feedback and your review. This is absolutely not the experience you should expect from Pietra, and it is disappointing to see your review only updated from one to two stars. We do not believe this review is an accurate account of the events that unfolded, but we do appreciate your feedback. Our manufacturers are absolutely vetted and trained before they are able to onboard to our platform. We have a multi-national team in place to ensure the highest quality suppliers join and remain in our network. We are sorry it didn't work out this time, and absolutely welcome you as a Pietra Creator at any time!