PietraReviews of pietrastudio.com

Great platform for ecommerce.

I would not recommend Pietra based on my billing experience. I emailed to cancel my services and request refunds after being billed after a free trial. On May 26, 2026, Pietra confirmed in writing that my subscription had been successfully canceled and the prior charge refunded. Despite that confirmation, Pietra charged me $185.82 on May 28, $45.34 on June 5, and $80 on July 20—a total of $311.16 after cancellation. Pietra now claims these charges were caused by AI-token usage, but I did not use or authorize the alleged services. They have not provided reliable, itemized evidence showing what activity generated each charge or why billing remained active after cancellation. Even more concerning, my Pietra account currently says “Reactivate your membership,” confirming the membership is inactive, while its usage page claims I used AI tokens and an image-remixing tool today. I did not perform that activity. It also shows unexplained daily usage on my canceled account. I have requested a full refund, proof supporting the alleged usage, and confirmation that all billing is permanently disabled. The issue remains unresolved.

Terrible customer service. Impossible to get an actual human to review your case and you get stuck with AI. Suppliers are all untrustworthy. Pietra never processed my refund after the supplier failed to provide the samples.

Absolute scam. Suppliers never ship anything out out, and if they do the products are terrible. I ended up cancelling my account and was still charged for an annual renewal and was denied my refund. Stay away

I went to cancel and they never cancelled it 5 months later I am still getting charged

Do not ever work with this company. I’m a client with them for 3 years, so I’d say I have more than enough experience to tell you this company is the worst in every aspect. First of all, their “vetted” partners are not any better than Alibaba, and because they charge these vendors a fee, you will end up paying more for the same products or services you can source on your own. There is no clear evidence how they vet these companies beside the “take our words for it” Their fulfillment center is a mess. Missing items, wrong orders, long processing orders despite all their promises. Mind you, I am a full service member, which is the highest paying membership, and still experience one of the worst, most frustrating experiences with them. They don’t audit your storage often, and charge you the same amount of storage fees unless you demand them to do the audit - meaning you will have to micromanaging everything when you should not have to. Transparency is non existent. They will suddenly raise their prices, change their policies without telling you. Until you ask, then they will say it changes. Imagine being their highest paying member and still get this kind of services? Off boarding is a nightmare. Their turnaround time is 2-3 weeks, and yet, it’s been over 2 months and they still not shipping my products back. Keeping my inventory there and probably will charge me for the storage when they do not do their job. Instead of investing in things that matter like staffing and improving on what makes sense for what their customers need, they focus on creating stupid things like AI - absolutely useless for their customers based. I have talked to other people that worked with them and not surprisingly the experience is the same. Stay away!

Best for launching your creator brand! We have been working with Pietra on several creator brands for over a year now and the entire ecosystem they have is unmatched. Thank you Alex & Leigh! Stefano Crease Founder @ Laduma Apparel Group

I paused account , it unpaused by itself and charged me and they don’t refund