Pierceduniverse.comReviews of pierceduniverse.com

Very good customer service and quality products.

Absolutely exceptional customer service. My jewelry finally came and is exactly what I was looking for.

I messed up my measurements and ordered incorrectly! The lovely person I emailed fixed the problem without hesitation. Would absolutely recommend! The jewellery I bought is great quality too and I absolutely will buy from them again.

Very helpful customer service and quick communicators. Thank you so much

I placed an order for some cute titanium earrings, they arrived quickly and were great! I realized I ordered the wrong post size with my initial order and they helped me get the correct sized posts ordered at a discounted rate!

Shipped me a damaged, faulty item. I contacted them to request a refund the same day- they refused stating it was policy they only replace. This is contrary to my LEGAL RIGHT to a refund within 30 days for faulty/damaged items under The Consumer Rights Act 2015. Shockingly, they then stated I had not clearly request a refund in my email (it was there in black and white “please may I have a refund for the faulty item”) and continued to obstruct this by passing me to a “management team” via email. In the end, had to go through my bank to obtain my money back. Don’t touch this retailer with a barge pole.

My package got lost in the mail and they were very willing to help me out and reship what I ordered! And I love the pieces of jewelry that I got!!

This company has a lot of reasonably priced jewelry and great customer service if anything goes wrong. I keep coming back because of this and it doesn't hurt that shipping is quick and not overpriced either ❤️