Pier 1 ImportsReviews of pier1.com

I ordered two throw pillows and two throw pillow covers. The pillows were fine, but the pillow covers, which came packaged together in the same bag, didn't go with my decor, so I went to great lengths to figure out how to return them. I finally received an email with two different return labels, via Fedex, attached, but no instructions. I chose the one that actually printed legibly and mailed back to two covers, still in the same packaging together. I received a credit for half of what I paid. I complained, and after MUCH back and forth was told they only received one pillow cover back and I should check with the shipping company. Ridiculous. So I spent my inadequate credit on two wine flutes that I later realized were HALF the price of Pier 1 at places like Target and Amazon. The crystal flutes arrived, but were terribly cheap looking. I will NEVER order from Pier 1 again.

If I could give 0 stars I would. I too, like everyone in these reviews, ordered a product a month ago that I still have not received and has not been shipped. I already bought the product elsewhere, and wanted to cancel my purchase. They sent me and email saying they’d give me a store credit. I said NO, I want my money refunded to my credit card. Then they sent me an email saying they would refund my money, only to immediately send another email that the product had been shipped. I received no email about shipping update or a tracking number. 3 weeks later still nothing. I email them again and get the same BS store credit spiel, to which I say no again. Then I get an email that my product is delayed, it was never shipped. I said I want my money back not the product and they stop responding.

now i know why they went bankrupt. their online service sucks and they should be investigated. i have sent 4-5 emails about wanting to return an item and no one responds, you cant call anyone either. this should not happen to anyone. next i iwll be writing to the BBB.

I canceled my item minutes after purchase. Pier 1 refused to accept my request despite numerous emails. This company is simply unethical and adheres to unmistakable corporate greed. Stay away from these folks!

I placed and order for furniture on 10/18/22 and my CC was quickly charged on 10/19/22. To date - no update on delivery status. Bogus order # when I try the "tracking" methods. I have sent multiple email requests for update and randomly was sent an "in store Credit of $69.42. My order totaled $404.84. The Customer Service number is no longer in service. Emails randomly get answered or returned. If you go to their website today - the furniture that I ordered is there and states "in stock". just DO NOT order from this site...... I am going to try to recoop money through my CC company - but doubtful.

Pretty Please don’t Buy Anything From This Company who Filed Bankruptcy in April 2022? They’re Operating on the Float, Robbing Peter to Pay Paul? They Cannot Ship Orders Until Someone Buy’s Items from the COMPANY? This COMPANY is just Trying To Get Money From Customer’s To Pay It’s SHAREHOLDER’s? These Items Are Old Outdated and In A WAREHOUSE SOMEWHERE? When I Placed An Online Order I Presumed that I had a Store in A Strip Mall in Olathe, Kansas. When I tried Calling The Store in Olathe, Kansas the Phone Was Disconnected? Pier 1 would not let me Cancel my ORDER, Nor Did They HAVE A Phone Customer Service Number? The Phone Customer Service Number has Been “DISCONNECTED”? Now the Customer Service Department is Telling Me To Send Back My Order and Pay Postage? I Don’t TRUST PIER 1, Nor Should You Trust A BANKRUPTCY IN COURT COMPANY; WHO HAS VOWED UNDER OATH “To Get As Much MONIES AS POSSIBLE BACK TO THE SHAREHOLDERS”? This Absolutely Sucks for The Consumer? Not to Mention like every other Company In America Customer Service Is Outsourced OVERSEAS, And they Can Barley SPEAK ENGLISH? Then They SAID Because It’s PHONE CHAT, We Will Take 72-Hours To Get Back With You? This Is A Vicious Circle? WHO Need’s This HEADACHE, When You Are Just TRYING TO CHRISTMAS SHOP? BUYER BEWARE? Buyer Save Yourself “The HEADACHE”!! This Company Should Be Out OF BUSINESS?

I recently ordered an item from Pier 1 Imports. They charge my credit card before I even received the item. I contracted my credit card company and explained that they were charging me for an item I had not received. I was advised by my credit card company to subtract the amount for the item from my credit card bill. They did not get paid. Luckily I noticed they were charging me for an item I never received. My advice would be not to order anything from Pier 1 Imports. They do not run an honest business. They are scam artists. Sue B.

I ordered a a bed frame for almost $1000. Was supposed to be shipped in 2-4 business days. A month later after multiple emails sent to “customer support” with no answers to wear my bed is, I am taking legal action.