Pier 1 ImportsReviews of pier1.com

I purchased curtains from the site and paid $300 for them.I didn't like them they sent me the return label I sent them back and never heard from them again.They are not replying to my emails and they don't have a customer service phone number.it has been over 4 months now .They are scammers.

Pier One's customer service is deplorable, now that they are completely online. I ordered two pillows, never got a confirmation email or order number, then got two pillows that were completely different than what I ordered. I could have lived with this error and worked with the merchant, but there is no way to talk to a human being, and when I repeatedly sent emails to report the error, I received absolutely no response, aside from an automated email that said, in effect, "we're super busy, and will get back to you." Which, as I said, no one at Pier One ever did. I would NEVER deal with them again, and suggest that no one else should either.

Order in Nov still not received. It’s impossible to talk to or get a response from anyone despite sending multiple message into their support ticketing system.

Suddenly, I have begun receiving daily emails from Pier 1 Imports. I have not purchased anything from Pier 1 in at least two years. I have tried to unsubscribe but the link is not working. The email does not accept return emails and may not even be valid. I would not purchase anything from the site or company online.

Ordered some discounted Christmas items the day after Christmas from different sites including Pier one. I received all the items except from Pier one. I sent email after email asking about the item. I kept getting an automated email that they would respond soon. I NEVER received any response. I then started looking at reviews and saw this was happening to others. I disputed the charge with my Credit card company and I just received a letter from my credit card company that after their investigation the credit card company was refunding the charge. Based on the umbrella of companies this online Pier One website is associated with and the story behind the funding after Pier One shut its retail stores, I don't think it will last. It's my opinion that a bankruptcy is coming soon and I would advise everyone that bought something to dispute with their CC companies before its too late to get your money back.

Thief I buy Two chairs in September 2022 but I never received it, They only send me message first was a delayed then they gave a gift certificate that I couldn’t used;UNTRUSTED COMPANY

This company probably is on the verge of bankruptcy. We’re one of their suppliers, they haven’t paid us since last August. We stopped ship for them. According to their website they don’t do refund, the customers who have a pending order with us haven’t get any money back yet. They are on our collection agency’s list. If you want to place a order on their website, make sure if you can get a refund if they can’t ship your order.

Really bad. I spent so much money at Pier1 over the years. It was my fave store to wander around in. Anyway, my local Pier1 store closed down a few years ago. But I saw that they are still on line and my favorite candle was available so I bought two. They were in really pretty glass canisters. One arrived damaged and I called customer service to ask how to get a replacement. The recording said they were too busy to answer calls, so go online and request support. They wanted a picture of the damaged product and the shipping box. Fine. Did that. It’s been over a week and no reply. Am I supposed to keep the box and the damaged glass for the rest of my life until they respond? From what I see on line, they will never respond. Funny thing I found the exact same Pier1 brand candle on Amazon so bought one to replace my broken one. Obviously if it arrived broken, I know Amazon would rectify the situation ASAP. So I threw away the damaged glass and boxes and will never, ever purchase anything directly from Pier1 again.