See what’s on sale today! Shop Pier1.com for a great selection of furniture, seasonal decorations, home decor & more. Any order over $49 ships free!
Pier 1 Imports (pier1.com) has 190 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing190 approved reviews, newest moderated first
Marilyn
Order was placed on December 27, 2022 for 4 sale items. Received 2 items and nothing else. Tried to contact them 3 times but never responded to my emails. Took my money for all 4 items but only mailed 2 items.Will never shop with them again!!!
Tomas
Order Place on 16/12 NO Update, no reply. Avoid this site until things get better, if ever...
Karen S.
I placed an order in November and still haven’t received it. Yet they’re advertising like crazy… I’ve ordered from the app before and one other time I had an issue which they fixed. This time I am having my doubts!
NANCI
Placed an order 11/25/22. On 12/03 I received an email with some info saying it is delayed. No idea when it will be ready. On 12/12 I contacted via email to inquire and got an automatic reply saying they’re BUSY!! Bull! Still no reply by 12/22 so I contacted my credit card and filed a dispute. Never will I order from them again.
Jennifer W.
I placed an order online on 11/30/2022. I have not received any shipping updates nor I have I received my order. I have tried to contact customer service but all I get is Polly. I have sent emails and messages and no one is getting back to me. Pier 1 online provides poor customer service.
M. B.
Like other reviews, I ordered an item on November 4, 2022. I have yet to receive it. My contact with customer service assures me that my purchase is in the warehouse but due to logistical issues it is taking longer than usual. I have been offered the chance to select another item, but there is no guarantee that I will receive that in a timely manner. Yet I get holiday promotional ads every day...
Karen Graham B.
I have ordered several items from this company and now for the third time noticed they took out payment but my items still haven't shipped. They should not be able to get payment until at least the items are ready to ship. This is the last time I will order from them. And customer service is a joke.
Lynn
Not the pier one that I once knew. I ordered a TV stand and never got it After a month. So I needed a refund. I use to love this store. Never again.
