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Pier 1 Imports (pier1.com) has 190 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Erin J.
The worst customer service and deplorable return policies. They sent a damaged item that took over 20 emails, and threats to report fraud for them to send a return label and the issue is still not resolved months later.
Tammy W.
PLEASE DO NOT ORDER FROM THIS COMPANY. ITS A COMPLETE SCAM!!!! I ordered a sign for my front porch and when I received it the item was damaged. I immediately called them and the guy (who couldn't speak good English) told me to email photos of the damaged sign in which I did. He said they would send another one. Never received it. I have reached out by email several times with no response. They have since taken down their 800 number and you can only reach them by email now in which there is never a response other than someone will get back to you within 48 to 72 hours.
LInda S.
I agree, do not order from pier1. Zero customer service.
Chelsea
I ordered a rug on September 3rd. When it arrived 2 weeks later it was the incorrect item. I ordered a beautiful wool rug and got a cheap outdoor piece of crap. I immediately got on the phone and started the process to get it returned and exchanged. I am still dealing with this nightmare. Terrible customer service, no answers and they still have not refunded my card. They did however offer me $800 in store credit...ya no thank you. Whatever you do,
Lori R.
Hello. I ordered two things and only got one. I have been trying for two weeks to get an update only to be told wait 24 to 72 hours. Never getting a response.
Monica
If I could give 0 star I would. The worst shopping experience ever. Stay away from this fake store. I ordered the curtains and didn't like the color. They were unopened. I returned them online for store credit. I was able to speak someone to confirm they receive it. It was 4 weeks ago and I haven't receive my store credit. I was trying to call them but I was getting the message saying to sent an email. I sent it a week ago and still no respond. They are horrible. If you don't want to loose your money stay away. It's a big scam.
Keri B.
The worst shopping experience of my life! They haven't shipped my order and they won't return my money! I'm seriously starting a lawsuit! Email me at pier1classactionlawsuit @outlook.com. Don't keep the space before the @ sign, this is the only way I could get the email on here!
Tammy Y.
If I could give negative stars I would. Ordered glass top table,it arrived with glass shattered. At first they were very accommodating. I asked only glass be replaced,they insisted on replacing table. Problem was they only insisted,with no action of actually doing it. It took 1 month of weekly calls to finally get table shipped. Guess what, it was also broken. I never even received it,FedEx returned it to them. More phone calls then was told a new table would be shipped within 24-48 hours and I would receive email confirmation. No email 96 hours later, then I get an email stating they had issued me a gift card. Oh hell no, I paid with my credit card. Tried for two days to contact them. Now,their phone number directs you to a website to send an email. Which they won't answer,and have no way to contact them any other way. Always thought they were a good company,boy was I fooled! Beware,do not order from them.
