Pier 1 ImportsReviews of pier1.com

I have ordered patio furniture three times . Every time a chair was delivered it was damaged and instead of giving me a refund . Also there inventory is so low I could never replace it with the same piece and now can’t even find something I want . Never order furniture from them

I was given a gift card for $25 sometime ago and have tried to redeem it numerous times! My FINAL try today, it was not recognized again!! Oh well.........

I bought outdoor rugs for a total of 375$ on November 24th 2021 I got 1 confirmation email that says my order is processing and nothing else. Today is my 4th call in on the matter; still hasn't been resolved. The customer service employees are sassy. They make you believe that they'll call you back... and what's for, I asked , why aren't you using emails like everybody else? I finally got an email today saying ill be refund in 14-21 days!!! And the employee answers" ah you happy now" in a sassy way! Lets see if my money is refund now!!! DO NOT BUY from their online store!! Thats my advise to you!

Don't buy online....they take you money for ever!!! I bought 3 Christmas candles on November 30, today is January 4 and I still waiting for my candles. I requested the money back and Pier 1 told me that they're going to take 21 more days for my refund.....money at the store don't have the same value as the money paid online immediately....no sense 😕

If I could give negative stars, I would! Just a warning, do not order from Pier 1 online….their customer service is lacking and they do not accept any responsibility for their poor order processing time. I ordered Christmas dishes at the very beginning of December- a full week before their “order by” date in order to receive before Christmas deadline. It hadn’t even been SHIPPED from them until Christmas Eve….I tried to cancel many times when it was showing “in process” still. After many attempts to get a status, they told me I was not able to cancel the order after it was placed. Here we are on 12/28/21 and I still haven’t received the dishes and they are telling me if I want to return, I have to pay shipping to return and will get any money back in credits to spend in their online store. Also, I paid a much higher price than I could buy them for now AFTER CHRISTMAS. Grrrrr….save yourself the trouble and AVOID shopping there. I used to love shopping at Pier 1, but their online store does not have the same customer service their physical stores used to. I’ve tried their “chat”, phone calls and emails to them and they just don’t care. Super sad! Should have looked up these online reviews BEFORE I shopped. Let me save you the trouble!

DO NOT DO BUSINESS WITH THIS SITE. I wish that I had checked out the reviews on Pier 1 before I ordered on line. This is NOT the Pier 1 that we all knew and loved. First, as I viewed the item, the ad said I could obtain the item for $22.40 by using a specific code rather than pay $27.95. I tried using the code and the website wouldn’t accept it after several tries. I went ahead and ordered it thinking that it would adjust the price automatically. When I called customer service, they would not issue a credit for the difference. I told them it was false advertising. After talking to a supervisor, the best they could do was to issue a Pier 1 credit. I never want to do business with them again! I called a second and third time to cancel the order after less than an hour from placing it. One person said I would have had to call within 15 minutes. (The item was not shipped yet!). If they had issued a credit, I would have been forced to use it as Pier 1 credit which would force me to do business with them again. Inadvertently, I found a site with the same product for $12.95. INDEED THIS SITE IS A SCAM ALL THE WAY AROUND. IF THEY DO NOT SHIP THE ITEM, I WILL DISPUTE IT ON MY CREDIT CARD.

SCAM, DO NOT ORDER FROM THEM. Will not ship your order and will NOT return your money.

Tremendously terrible experience with Customer Service. Now that they have gone completely online, they have clearly lost the great customer service they once had. Wanted to speak to a supervisor, which equates to getting a call from someone, at some point, with no knowledge or insight to your complaint, and zero incentive to help. I am certain their run as a completely online service will be short lived. I WOULD GIVE ZERO STARS IF POSSIBLE!