Pier 1 ImportsReviews of pier1.com

The corrupt policies of this company, which I USED TO LOVE, are out of hand. THEY BILLED ME $40 (4 MONTHS) for "membership fees." I DID NOT SIGN UP FOR A MEMBERSHOP. Who signs up for membership with Pier 1? NEVER SHOPPING HERE AGAIN. They refunded me 9.99. Do these huge companies have no honor anymore? Makes AMAZON look better all the time.

I ordered an item online. Just two hours after ordering I called to cancel my order and was told "I do not qualify for a refund." That's the most ridiculous thing I ever heard. I purchased an item in duplicate. Then, I was told to refuse the item or return it upon receipt... and that I would receive a refund that way. Unfortunately, I returned the item the NEXT day. And here it is "two days" later right back on my doorstep with a REFUSED tag stuck to the box. Attempts to work this out via their customer support is useless. There should be a clear NOTICE on this website stating what their refund policy is BEFORE customers waste their time on this website. There is absolutely NO CONCERN for customers at all. Shame on you Pier 1 for how you treat people.

Please note that their return policy for anything is store credit only!! You cannot get a refund!! Im out $130 because their items do not look as pictured!!

I purchased 2 end tables when I opened box there were dozens & dozens of parts I called my handyman knowing I would not be able to put together. Most handyman are busy & are not available at a moment's notice. When he arrived after 30 day 'refund' policy (as if they actually give refunds ) he discovered a support bar which stabilizes table was missing. Ok so I call customer service several times had to keep calling I couldn't understand all spoke broken english. After I was told I could not get a missing part for table since it was after 30 day return policy I asked for a supervisor which all 4 times I was told none available then I knew it was a scam. I had to leave my info with a rep who could barely speak English. I liked the tables but at this point I wanted to return obviously couldn't use them with major part missing but don't try to use logic with these foreigners doesn't work! I asked what I was suppose to do with a $600 purchase I have 2 lamps need 2 end tables so one doesn't do me any good!!! I am forced to take this to BBB If it still exists and I will go on every pier 1 ad on fb and bash this company which is NOT a legit company just more foreigners trying to scam us for our money! It's quite obvious after reading all these 1 star reviews 'Pier 1' has not responded & did not make good on any of these reasonable legitimate complaints m. You are a fool if you purchase ANYTHING from this scam operation!

Shipping took longer than expected however my coffee table looks great

The old Pier One sold such better merchandise, now it's just an array of garbage! Don't buy!

Worst experience ever. I was a loyal customer for pier1 for many years until they closed their shops and went online. I ordered a runner rug. The rug arrived wrapped in plastic roll. I opened it and placed it at the entrance but noticed it was so slippery! I rolled it back and returned the plastic roll, then emailed pier 1 for a return label and refund but no response was received. Had to call twice and send couple of emails to get the label. The representative told me there is no refund, only store credit! This was not clear on the website. I went to fedex to return and Fedex refused to return using the original package says plastic won’t protect the runner! I paid 25$ for new packaging Waste of money do not purchase

Service is unexistent. I bought bed+ nightstands and painted the room accordingly to this bedroom, bought shades as well in the same colors. In my order it said "preparing" forever... and in fact it still says so... I asked and then I was told I would never get this item due to shortage. I was offered others. When I claimed for refund plus some compensation (for the wait and for the money spent on painting and shades) I was told I would get the refund. Nothing til today. And today I was invoiced with a membership I NEVER ASKED FOR!!!!! Unbelievable. Still fighting all this.