Pier 1 ImportsReviews of pier1.com

I wish I had read these reviews before ordering from Pier 1. Same as most, I loved their store, but the online experience has been a huge disappointment. I placed an order about a month ago and my orders status is still showing as “confirmed”. Contacted Pier 1 via email and was told that due to COVID my order will take longer to process and mail. I order from many different online companies and NONE have been this slow in processing and shipping. I think I just donated $50 to Pier 1. Never again will I order from Pier 1. Fool me once, same on you!

I have had nothing but problems with Pier 1. It used to be my favorite store. The first furniture piece I ordered was damaged. They did give me a refund after 2 weeks of going back and forth. The second item was incorrectly described on the website, basically false advertising. The 3rd item was never shipped. Every time I call they say 2 weeks. So disappointed. They should be reported to the Better Business Bureau.

Pier One makes really high quality furniture and the cutest indoor and outdoor kitchen dishes and décor. I bought some acacia wood outdoor furniture a few years ago from Pier One and it has held up so far pretty well but was a bit difficult to assemble.

I am incredibly disappointed in this online option with Pier I Imports. I have shopped for many years at their brick and mortar stores but, sadly, I will never shop here. I purchased a canvas print, that I believe was wrongly advertised and when I returned I was given 1.5 times the purchase minus my shipping expenses. I see now why they do this as their products have at least doubled in moving to online and even their products have gone down. I am still in the midst of getting my money returned to my credit card, but after several chats and speaking with a real CS rep, I have now been referred to someone 'higher up'. It remains to be seem whether I will actually hear from them as this has been promised before. So frustrating for the consumer.

I concur with all the other comments submitted here about poor customer service. I, too, love(d) Pier1 and was sorry to see them go. One of my favorite stores. The same things reported on this website happened to me. Last week, I inquired about a rug I purchased online in December 2021. The multiple email replies from Pier 1 customer service started stressing me out because the “person” I was communicating with kept trying to do everything but refund me for the rug, that was clearly not coming. They kept escalating “the case”. I told them to cancel my order and refund me as I was done with this silliness. I even asked “Frank,” one of the customer service “people,” if he was a real person and “he” replied, “yes m’am!” but my husband, who works in the AI business, told me that Frank is definitely not a person. I was actually communicating with an artificially intelligent software designed to make customers think we are talking to kind, compassionate people. And their real customer service people are sassy. I just want my refund. I cannot use Pier1 again. Just know you WILL NOT get your money back if you need to return a defective item or cancel an order that is not coming. Pier1 needs to say on their website, “ALL sales are final. No refunds, no cancellations. Your money us ours.”

Can anything be done about this company and how much money they have stolen from people?!! I spent over $300 on nightstands back in 11/2021 and have called every single month about them. I keep getting the same customer representative Adam who says the same thing, "I will contact the warehouse team, I will escalate this for you, you will get an email in the next 1-2 weeks, etc" Today I called again and got angry and said listen- I'm obviously not getting these nightstands, I want my $ back. Same deal "oh we can't issue a refund only store credit. You should get store credit by email in the next 1-2 days, if you don't get an email call us Monday." This is a DIRTY business and in my opinion a scam. We need our money back!!!

Pier 1 is scamming people!!!! They charged my credit card for months before I realized what was going on. I signed up for a coupon and the signed me up for a 9.99 a month charge to be a member! A member of what I was just ordering a Christmas present. They have to scam people to get money these days!

If I could give a Zero I would, but that isn't an option. I warn any and all from ordering from Pier One...ever. I used to LOVE the candles and room spray from the Oceans line. After Pier One closed I was so upset I wouldn't be able to enjoy the Oceans scent. When I saw it online I was overjoyed...and I bought ALOT...only to be disappointed that they changed the formula and it no longer smelled as good. When I called for a return I was told that I COULD NOT get my money back! I spent almost $200 on candles and room sprays and THEY changed it...now I can't get my money back...zero customer service. I asked to speak with a supervisor and was denied. Without being able to make a return and get your money returned, and not being able to see the quality of the product I WILL NEVER purchase from Pier One EVER AGAIN...and I strongly urge anyone who asks the same thing...