Pier 1 ImportsReviews of pier1.com

Walmart decor at Pottery Barn prices. Pass on all of it.

Quality has gone down and prices up! No customer service. Look elsewhere!

Do not buy from them! I bought two lamps. Within three months neither worked (nor the bulbs). They don’t stand behind their products. Worthless.

I ordered 4 items, 3 towel bars a toilet paper roll holder and a stainless steel plunger brush combo. I received the towel bars and toilet roll holder very quickly, so I would have given 5 stars BUT I did not get the SS plunger/brush. So I looked at my account and it said it was "being processed". This was almost a month ago. I needed that item so I went to store and bought one. I then contacted customer service to refund that one item, which they said they could not and would not do. I had to wait till it was delivered then ship it back for a refund. Wait it gets better. Then they said they would issue me a return mailer. Then they said they had insufficient info about my order and have repeatedly emailed me with similar claim. So now I am simply fed up and assuming I will just "eat" the $23 owed me. All of these emails are originating from who-knows-where.... At least it is only 20 bucks or so....buyer beware. I am back to ordering items on Amazon-never screwed up an order or return.

The products are declining in quality and the customer service online is so bad. I didn't realize they don't have physical stores anymore, but it makes sense now. If you order something from Pier 1 and you are not 100% satisfied, just know that you won't get your money back.

Do NOT order from here. If there is a problem, i.e missing pieces, they will keep pawning you off and never address the issue. Luckily what I bought was $200 and not $2000. Worst company to buy from.

on 8/29/21 I ordered a set of 2 table lamps from Pier 1. They arrived with the incorrect color lampshades from what I ordered. Called Pier 1 customer service 9/5/21 and this is the process I must go through: 1) email photo of lamp shades to prove I had received them (why would I be contacting them if the order was correct in the first place? Pretty obvious I received the order.) I have a tracking number to prove that they were delivered by UPS, doesn't Pier 1 receive this information (pretty sure they do)? Pier 1 will contact me with the next step of the return process; they might send replacement. HOWEVER...Pier 1 only gives store credit; they do not refund any money. Believe Pier 1 makes the return process to tedious and time consuming that the customer will just give up and keep ordered items. I will NEVER order from Pier 1 again. I see now why Pier 1 has such dismal revews.

Horrible experience! I ordered two large lamps, one arrived before the other; one was defective/broken. I followed the guidelines for a return. These guys want to send me a replacement part instead of the refund I requested. You cannot reach anyone on the phone, the chat feature sucks and I have two very large boxes with broken goods in one and the matching one I simply don't want. What a nightmare trying to get a return. I will NEVER order from Pier 1 online again!! The service has for sure slipped since they moved to only on-line.