Pier 1 ImportsReviews of pier1.com

I ordered 2 wall art pieces. 1st arrived with minor damage. It was boxed that way. 2nd was delayed. I made 2 attempts to cancel order because of the length of time. NO RESPONSE. It arrived. I emailed 3 times for return instructions. No response.

Stay away from ordering on line. I ordered expensive piece of furniture. Came badly damaged due to hornless packing. I can not get any response to my inquiries and it has is been a long time. Full me once…

I ordered a rug online and never got a confirmation. They took the money from my credit card and never sent the rug. I emailed them and they said I could cancel, so I did then they issued a store credit. I did not want a store credit and wanted a full refund. Still fighting to get my refund. Poor customer service no one has responded. Don't order from Pier 1 Imports.

I know people always say “I never review,” but I truly don’t—however this experience has been such a massive headache. Like a prior review mentioned, I had to chase customer support for updates on shipping my ($$$) order, but was met with a constant canned response, “a delay because of COVID-19.” They were never able to even ballpark an estimated ship date, so I decided to cancel after the fifth week of waiting and chasing support. I had to battle my way to getting a full refund instead of the store credit that they pushed, and though it has been approved, I was advised it would take “14-21 days” for my funds to return to my original payment method. So we’ll see if that actually happens. Adding salt to the wound, I am somehow subscribed to their CONSTANT newsletter and email promotions, but every time I follow the “unsubscribe” link, I am met with a 404 Error. Another ticket I’m now working to escalate. If you’re still reading—just avoid. At all costs.

Do not buy from this company. Not what it used to be. They will not refund your money if after you place an order, they figure out they can’t ship the product “due to COVID 19”. This is April 2022. The only option they give me is to pick another product of similar value. No where it said the product was going to be delayed or was out of stock when ordered. Terrible. Do not fall for this declining company. I hope they go bankrupt.

Learned the hard way that Pier 1 online will do ANYTHING to SCAM you, and after being a loyal customer for so many years. I ordered a KITCHEN ISLAND for over $600 that you assemble. I was not afraid of assembly to achieve what the photo showed supposedly would be the outcome. YET there was no way I would achieve what the photo showed because there were SO MANY problems up to only step 4 of 12 steps---metal cam bolts that were too big to go through holes, holes totally misaligned, wood dowels that either disappeared in the hole, or too big to attach pieces, or stick out so far, that they poke through the other side, which would show. A piece that totally falls off as you approach next step. All this occurred by step 4 of 12 steps and was when I realized that I was GROSSLY MISLEAD with a very inferior product. I definitely could NOT achieve what the photo showed with such an inferior, China-made piece. Did I get a refund?? NOPE. It was one fake run-around after another. 1) 20% off. NO I do not want 20% off of what is one problem after another after only 4 of 12 steps! 2) Store credit--NO, I do not want anything else from Pier 1 online to add up to over $600. I deserve a REFUND for this piece of junk. 3) Receive another one--NO WAY do I want another INFERIOR assembly that will NOT achieve what the photo shows. Finally, they send a USPS label, meaning to package heavy pieces (in a non-existent cardboard box that had to be torn apart in the first place to get to all the pieces) and take over ONE HUNDRED POUNDS to the post office????? I am 5' 3" and weigh 115 lbs. There is NO WAY I can get that to the PO. SO DISAPPOINTED IN PIER 1. VERY disappointed to be scammed and treated like this. Have reported this to the BBB and will next sue if I don't get my money back.

Do not order from Pier 1 Imports on-line! They take your money, but don’t send you what you have ordered! They refused to credit my credit card and I had to dispute the charge with my credit card company. When I did that, Pier 1 called me and said they would credit my credit card if I cancelled the dispute and send me a gift for my inconvenience. That never happened. Still waiting ….. You also can’t call and talk to anyone. You have to contact them online and they say they will contact you in 24-48 hours. I’m beginning to think this company is totally a scam.

I ordered from Pier 1 and my order was confirmed. My credit card was charged. After several weeks I checked and the order still wasn't shipped so I reached out to customer service. They informed me that they did not have any more items in stock and it would not be fulfilled. They asked me to please accept store credit. I told them that I did not want store credit, I wanted my card refunded as the item was never shipped. They said they were going to escalate my case and would get back to me in 48 hours. I've never had a business insist on keeping my money for something I never got!