PicturesOnGold.comReviews of picturesongold.com

Easy website to use

Beautiful locket. Quick shipment. Easy ordering. Great to deal with.

I’m giving my rating before I have received my plack but I’m sure it will be wonderful! Thanks guys so much god bless yall

EASY PROCESS, GREAT PAYMENT OPTIONS. IT'S ALSO MY 3RD TIME ORDERING. PROBABLY WONT BE THE LAST.

I am extremely disappointed with my experience. I ordered an item and received the wrong product. Following the company's instructions, I returned the incorrect item at my own expense and provided all requested documentation. The company later confirmed receipt of the return. Instead of resolving the issue, I was then sent another item that I had neither ordered nor requested. Once again, I was forced to spend time and money returning merchandise to correct a mistake that was entirely the company's responsibility. Despite the company acknowledging receipt of the returned items months ago, I still have not received my refund. Repeated follow-ups have resulted in the same generic responses that the matter is being reviewed internally, but no meaningful explanation, resolution, or refund has been provided. What is most troubling is that the company has retained both the returned merchandise and my payment while failing to honor what should be a straightforward refund process. In addition, I was never reimbursed for the return shipping expenses I incurred as a direct result of receiving incorrect and unsolicited merchandise. I have fully complied with every request and acted in good faith throughout this process. Unfortunately, after months of delays and repeated assurances with no action, I can only conclude that this company does not stand behind its customer service commitments when problems arise. Based on my experience, I would strongly encourage prospective customers to consider how return and refund issues are handled before making a purchase. -- Edit after company response: Please note that I have returned and gotten confirmation of the initial return, they assured I would be refunded, instead they sent me ANOTHER incorrect chain, it would have been fine it had be the correct chain, but alas, it was again incorrect. They waited until the ability to file an insurance claim with their preferred shipper, USPS, elapsed to suggest I go down that avenue. My refund should have been based off of my original return, not randomly sent items I didn't order nor request. Not to mention, they are requesting I file a claim without required details, proof a value (I don't even know what chain they sent, it's value, etc), doing so, even though the window has expired, would amount to requesting I commit insurance fraud and I am not comfortable with that.

My son absolutely loved it! Fast shipping as described. Will definitely purchase again for my younger son!

Ease of ordering and selection options

Super fast getting back to me. Only reason gave 4 stars is because I haven’t actually gotten it yet. If it’s centered and how I described once I get it in hand it’d be 5 stars a second.