PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

The delivery was fast. I really appreciate the service when I can't get out to shop.

I will never use Pickup service again. I had paid for a couch to be delivered upstairs into my living room. First delivery window that was scheduled could not be met and then I had to reschedule to 2 days later. On the day of the delivery they delivered 3 hours after my delivery window. When they showed up for delivery, they only sent 1 person, how did they expect her to get a couch upstairs by herself? Of course I helped her take the couch upstairs but why am I paying for this service when I could've done it myself? Highly recommend not using Pickup, they don't know what they're doing.

Delivery person left the item on my driveway facing the street. They did not put item at my door where it would be safe. They were avoiding my doorbell camera. This is an item that was not in any packaging, meaning anyone from the street could see what was delivered on my driveway. It does not make any sense. Cameras do not show that the package was left, seems a picture was taken and then the package was removed by delivery person. Why is Big Lot using such an unreliable company?

Hasn’t even came on time hasn’t came at all actually I spent 27 dollars where is my order

Horrible service. It was ordered Tuesday "same day delivery" but the only day they supposedly deliver is on Saturdays. Scheduled for 9am-9pm. Was trying to surprise someone, and there's a lot of stuff to move, so I tried to pin them down on delivery day. They said they were looking for drivers, so it sounded like they had no one at all. Couldn't give me even a rough estimate. Sent me a link to a page that said they couldn't give any estimates, and they were working on it. No updates, even when it had to have been clear to them it wasn't happening. After the whole 12 hours passed, I got a message that I have to reschedule. For a week from now. I chatted with them, and they said they can't guarantee I'll get it then either, because they don't know until that day who they'll have (if anyone?). This is not how scheduling works. I'm not sure I'll ever get it.

The driver sent a text message he couldn’t find the address. I tried to call him and got a message in another language. I also texted the address to him and never got a response.

First a 12 hour delivery window is ridiculous. The only thing worse is waiting 12 hours and getting no delivery! After 8 hours I emailed and was told not to worry. Well my delivery never showed and no one ever even contacted me. This is the only bad review I have ever written and I would tell anyone to think twice before using this company!!

I’m only giving them one star because they have good text updates to let you know that they are delayed and that they are not going to show up at all. Absolutely worst service. Only use this company as a last resort, if you’ve exhausted all efforts and you’re comfortable having to reschedule your delivery day after day after day because they can’t find subcontractors to do the work. I suspect no independent contractors want to work with them because they take so much of the fee. My guy instinct