PICKUP Same Day/Scheduled DeliveryPICKUP is a same day and scheduled delivery service of big & heavy items for national and area businesses. Our PICKUP Good Guys are trusted, fully-vetted delivery pros that provide exceptional customer experiences from register to room with a tech-enabled solution. Our best-in-class delivery network is in more than 75 markets across the U.S.
PICKUP Same Day/Scheduled Delivery (pickupnow.com) has 465 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Marlene P.
They gave me a delivery window of 10am to 10pm for same day delivery service. They waited to call me at 4pm the day of delivery to tell me that they can no longer fulfill the delivery—leaving me to scramble last minute after waiting all day for them. Completely unprofessional. Should not offer same-day delivery service if they’re unable to actually do it..
marianne A.
Josh A and Andy V great job beyond the call of duty
Response from PICKUP Same Day/Scheduled DeliveryFeb 15, 2022
Hi Marianne , Thank you for the great review of your PICKUP experience! We're committed to delivering exceptional customer experiences. Our team of PICKUP Good Guys is here for you the next time you need us. Thank you! PICKUP Customer Experience Team.
Ellen B.
Devon and Chris did a great job. They communicated frequently before arriving and were careful with our delivery and assembly.
Response from PICKUP Same Day/Scheduled DeliveryFeb 8, 2022
Hi Ellen, Thank you for the great review of your PICKUP experience! We're committed to delivering exceptional customer experiences. Our team of PICKUP Good Guys are here for you the next time you need us. Thank you! PICKUP Customer Experience Team.
Alyson H.
Josh A. and and Andy V. were great! They carried everything (crib and dresser) upstairs and then assembled. Afterward they went over all of the info I would need to move the crib up and down, and make sure the dresser attaches to the wall for safety. Highly recommend!
Response from PICKUP Same Day/Scheduled DeliveryJan 28, 2022
Hi Alyson, We truly appreciate your 5-star review! Thank you for sharing your PICKUP experience with us and the community. We strive to provide exceptional customer experiences and are thrilled to receive such a great rating. Thank you! PICKUP Customer Expereince Team.
Kara S.
Super happy with the work and communication of Andy V. & Josh A. These guys both went above and beyond on delivery of baby furniture and fixed a mistake from a previous delivery (NOT this team). Not only did they take my furniture upstairs to the nursery, they unboxed it and made sure I signed off on the correct product and it’s functioning. They also removed an incorrect order, that’s been a huge stress for this soon to be mom! I’m also very thankful and impressed they took the time to call while at the store to make sure they had the correct product to be delivered and kept me informed of delivery time and progress through the morning. It’s allowed me to plan my day from the start and not be sitting around all day wondering if someone would actually show during the designated window. Thank you both!
Response from PICKUP Same Day/Scheduled DeliveryJan 27, 2022
Hi Kara, We thank you kindly for the generous 5-star review and are thrilled to see you satisfied with your PICKUP experience. You know who to call for your next big and heavy delivery need. PICKUP Customer Experience Team
Diane
My delivery was great! Both Josh A and Andy V were very nice. I was concerned about my narrow staircase but they got my chair upstairs without a problem.
Response from PICKUP Same Day/Scheduled DeliveryJan 26, 2022
Hi Diane, Thank you for the great review of your PICKUP experience! We're committed to delivering exceptional customer experiences. Our team of PICKUP Good Guys are here for you the next time you need us. Thank you! PICKUP Customer Experience Team
John C.
Josh A. and Andy V. just delivered our son’s dresser today and they were so awesome. Communication with coordinating item drop off to actual delivery was prompt and efficient. During delivery, they did such an amazing job and took care to ensure proper placement/item was in good condition. We really appreciate their efforts!
Response from PICKUP Same Day/Scheduled DeliveryJan 25, 2022
Hi John , We thank you kindly for your fantastic review and look forward to serving your delivery needs in the future. PICKUP Customer Experience Team.
Amanda S.
Ivan and Jhael were communicative, kind and efficient!
Response from PICKUP Same Day/Scheduled DeliveryJan 25, 2022
Hi Amanda, We are so happy to see you enjoyed your PICKUP delivery experience, and will pass this feedback along to your drivers for recognition. Thank you! PICKUP customer experience team.
