Phone.com Reviews | Read Customer Reviews of phone.com

Phone.comReviews of phone.com

3.6232 reviews
Computers & Phones
625 Broad Street, Newark, New Jersey

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Phone.com

About Phone.com

Phone.com helps small businesses stay connected to their customers, wherever work takes them. We provide business phone service designed for owners and teams who need to answer calls, follow up on messages, and make it easy for customers to reach the right person.With Phone.com, businesses can choose a local, toll-free, or custom number and use it across mobile devices, computers, and compatible desk phones. Calling, business text messaging, voicemail, video meetings, and flexible call routing help teams manage conversations throughout the day. Businesses can set greetings and schedules, forward calls, and direct callers to the person or department best equipped to help.Every business handles calls differently, so Phone.com offers options that fit different ways of working. Our mobile apps let team members use their business number while they are away from their desks. ProSIM adds a business line to a compatible mobile phone using the cellular network and native dialer. For businesses that need help answering incoming calls, Live Answer-Connect provides professional human receptionists, while AI Receptionist can answer common questions, route callers, and schedule appointments.Having served more than 50,000 small businesses, we understand that choosing a phone system involves more than comparing features. Setup, flexibility, and access to support matter, too. Our goal is to give businesses practical communication tools that are easy to use and can adapt as their needs change.Whether you work independently, manage a growing team, or spend most of your day with customers, Phone.com helps you keep business conversations moving. Learn more and explore your options at Phone.com.

Phone.com (phone.com) has 232 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Website: phone.com
Category: Computers & Phones
Location: Newark, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 57% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Phone.com reviews

232 approved reviews, newest moderated first

Firuz A.
Oct 3, 2025
Amazing
Amazing service,
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Dalton C.
Oct 2, 2025
Easy setup
I can be technologically challenged at times, Jason Cruz , made things super simple and helped answer every question I had. We are now using this service to collect bol’s And time sheets from employees. No more chasing down papers lying in trucks. Thanks so much for your help!
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Jeremy H.
Oct 2, 2025
The program is easy to use but out of…
The program is easy to use but out of office and vacation/holiday schedules are not easy to use.
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Oliver N.
Aug 21, 2025
I have been a partner of phone.com for…
I have been a partner of phone.com for over 10 years. What impresses me the most about Phone.com is how consistently great their customer support service has been for me as a partner. They've always been able to answer my questions on the spot. Most importantly, Phone.com listens when I have challenges on my side and have always been quick to suggest and implement knew processes to accommodate my specific needs. They've always acted as a true extension to my team, which makes me look good in front of my own clients. I had the option to go with bigger VoIP companies with more bills and whistles, but I chose Phone.com for what mattered the most to me...Great customer service at every level Ollie North CEO/Founder Expert VoIP Solutions, LL
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Mix-ed U.
Jun 1, 2025
Steer clear phone.com
I've been on the internet for over 27yrs (1998) and dealt with online companies from all categories. This company, by far, has the single most horrendous customer service that I have encountered in those 27yrs dealing with HUNDREDS of companies. Steer clear of this company!!
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Steve B.
May 5, 2025
NOT GOOD
At first, phone.com seemed like a good fit. I don't want to go into too much detail, but it basically sucks! Their platform is "klunky", which means that its not easy to navigate and actually interferes with phone calls you are making, scratchy, garbled, etc....I've done EXTENSIVE checking and its not my internet. They have a "take it or leave it" attitude when you call them, you RARELY find anyone that speaks clear English, the "texting" feature does not notify you when there's a text....you have to PHYSICALLY go into the system to find it. If you have two users, they CANNOT share the main line texting. I could go on and on...I wish I'd done more homework on this before signing up for a year.
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Darren C.
Apr 28, 2025
Abysmal service and rude agents
Abysmal service and rude agents! If they can't answer your questions immediately they just cut you off!
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Nathan F.
Mar 17, 2025
Worst service ever
Worst service ever. The phone never rings, then Ihave to call back the customer every time. Not to mention the customer support techs are idiots.
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