Phone.comReviews of phone.com

TRASH Company! They disabled our account and phone without a legit reason. I wish I saw their rating before signing up with them.

DO NOT USE! Why? Horrible and incompetent. Stay away from this dumpster fire of a company. Spiraling into the abyss of eventual bankruptcy! Promised to fix my billing issue and follow-up on adding new lines. Instead, didn't fix the billing issue Didn't Follow up with next steps DISCONNECTED MY MAIN LINE!!!

a rip off that will continue charging for no service. Easy to sign up, nearly impossible to cancel. They want me to pay over $160 more for a service I've never used. I'm going to court if this shows up on my credit.

encountered a significant discrepancy in pricing while attempting to sign up for this service. Initially, the price was displayed as $27 per user during the account creation process. However, upon reaching the checkout stage, the total unexpectedly jumped to $82 per user after taxes and additional charges. This lack of transparency in pricing feels misleading and unprofessional. Potential users should exercise caution when considering this service. I would recommend looking into alternative options that are more upfront and clear about their pricing."

I cancelled the service because I was switching to a different company to be able to use new features for my business they are offering. Called the end of November 2024 to cancel the service when my new company notified me my number had been ported and after spending a long time on hold I was told everyone I need to talk to had left the office. I called back on December 2, 2024 to again cancel the service. I was put on hold, cut off or dropped call on transfer. Called back was put on hold. Recording said my wait time was 6 minutes however it was 36 minutes. After not being able to use the reference number the guy gave me in November and not being able to use my phone number to find my account the lady finally found my account and then insisted my number had not been ported. I was put on hold (Again) so she could check to see if the number had been ported. She finally returned and said yes it had been ported. I stated I wanted to cancel the account and asked for a refund of the last 4 month of the yearly subscription. The yearly started on 3/20/2024 for $475.80 and was set to renew the end of February 25. She then informed me I would not get the refund for December, January, February, and March because they do not give refunds. After spending 2+ hrs. on the phone just to find out I am being ripped off for the money I paid in good faith does not set well with me and I will never recommend Phone.com to anyone. I will not give Phone.com a good review. EXTREMELY POOR CUSTOMER CARE

Awesome when it works but overall very glitchy. In the 2nd half of 2024 it has glitched or gone completely down in the middle of client calls more often than it has worked.

The service was fine. The customer service is non existent. I had to change my debit card due to fraud. I can't update my new payment method! The online form they provide can't be used. They can't help via chat. They can't answer your calls within 30 minutes of being on hold!! I can't update my payment method, so my account will just close itself for non payment!!! What a joke of a company!!

Awful customer service. They very rude and unbelievable unprofessional. I took my business elsewhere. I wish I can give zero star!