Phone.com Reviews | Read Customer Reviews of phone.com

Phone.comReviews of phone.com

3.6232 reviews
Computers & Phones
625 Broad Street, Newark, New Jersey

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Phone.com

About Phone.com

Phone.com helps small businesses stay connected to their customers, wherever work takes them. We provide business phone service designed for owners and teams who need to answer calls, follow up on messages, and make it easy for customers to reach the right person.With Phone.com, businesses can choose a local, toll-free, or custom number and use it across mobile devices, computers, and compatible desk phones. Calling, business text messaging, voicemail, video meetings, and flexible call routing help teams manage conversations throughout the day. Businesses can set greetings and schedules, forward calls, and direct callers to the person or department best equipped to help.Every business handles calls differently, so Phone.com offers options that fit different ways of working. Our mobile apps let team members use their business number while they are away from their desks. ProSIM adds a business line to a compatible mobile phone using the cellular network and native dialer. For businesses that need help answering incoming calls, Live Answer-Connect provides professional human receptionists, while AI Receptionist can answer common questions, route callers, and schedule appointments.Having served more than 50,000 small businesses, we understand that choosing a phone system involves more than comparing features. Setup, flexibility, and access to support matter, too. Our goal is to give businesses practical communication tools that are easy to use and can adapt as their needs change.Whether you work independently, manage a growing team, or spend most of your day with customers, Phone.com helps you keep business conversations moving. Learn more and explore your options at Phone.com.

Phone.com (phone.com) has 232 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Website: phone.com
Category: Computers & Phones
Location: Newark, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 57% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Phone.com reviews

Showing 74 reviews with 1 star · Clear filters

Mark
Aug 30, 2026
Phone.com has been a complete nightmare
Phone.com has been a complete nightmare. I’ve wasted over $100 and hours of my time on repeated SMS registration failures, confusing instructions, and a broken process that still leaves me unable to reliably send or receive texts on my business number. Their system is difficult to fix once something goes wrong, the rejection process is opaque, and basic controls are missing when you need them most. If business continuity matters to you, I would 100% for sure avoid Phone.com.
Response from Phone.comAug 31, 2026
Hi Mark, I am sorry to hear about your disappointing experience. I would love to dig into this and see how we can make things right, but your review does not provide enough details for me to locate your account. I have sent a request for additional information through Trustpilot. Please respond to that request or reach out to me directly at [email protected] so we can figure out what went wrong and find a solution.
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Cauvee - Inspiration E.
Jul 25, 2026
Terrible company!!
Terrible company!!! Horrendous experience. I purchase the account, get email confirmation with a fake attached invoice, my company email in the account number section which apparently you need the number for recovery. I go to the chat the next day and representative Krishna is talking to my like I didn't send the email. He proceeds to ask for account # or billing address. I provide address and then he tells me the account is in another name. No way possible I gave him the 3 possible names. And they are trying to get me to call in but I am international I do not have a number to call in from hence setting up Phone.com. These guys might be scammers honestly.
Response from Phone.comJul 27, 2026
We’re sorry for the frustration this situation caused. To protect our customers and network, we review accounts that show signs of potentially unauthorized activity. In this case, we were unable to verify account ownership and therefore canceled the account as a security precaution. We would be happy to review the decision if the account holder contacts our support team by phone and provides the information needed to complete verification.
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Glenn B.
Jul 7, 2026
This used to be a great company until…
This used to be a great company until it outsourced service to India with untrained techs! Buyer beware!
Response from Phone.comJul 7, 2026
Thank you for your feedback, Glen. I followed up on your case and understand that you were able to connect with one of our U.S.-based support agents today, and I'm glad to hear your device is now up and running. I'm sorry your initial support experience didn't meet your expectations, but I appreciate you giving us the opportunity to make things right. Thank you for being our customer, and please don't hesitate to reach out if we can assist you again in the future.
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Tom L.
Jun 4, 2026
Impossible to Cancel Subscription
Been on hold for 45 mins. This is my third time calling today, first call I was hung up on, second call I was told to call back in 10 mins. I've been trying to cancel my account and have been redirected to their 'Customer Retention Center.' Terrible experience. ------------------------------------------------ 'We understand how important it is for requests like this to be handled quickly and smoothly'... clearly not if there are several other reviews with the same problem, clown company 'We require validation before processing cancellations'= 'We're gonna keep you on hold until you give up and let us retain your subscription' 'I have noted that you were able to connect with a team member and your account has been canceled as requested.' Thank you guys so much for doing your job, that means the world to me
Response from Phone.comJun 5, 2026
We’re sorry to hear about your frustrating experience with the cancellation process. We understand how important it is for requests like this to be handled quickly and smoothly. To protect our customers, we require account validation before processing cancellations. This safeguard helps prevent unauthorized requests, as losing access to a business phone number can have a significant impact on a small business. Our goal is to ensure that only authorized users can make changes of this nature. I have noted that you were able to connect with a team member and your account has been canceled as requested. We appreciate your feedback, and we will continue working to improve our processes to make them as seamless as possible while maintaining strong account security.
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Matthew
May 21, 2026
Signed up and they suspended the…
Signed up and they suspended the account. I called customer service and they cannot give me an answer why! Now I'm out money for new business cards.
Response from Phone.comMay 29, 2026
Hi Matthew, I’m sorry you had this experience. I am happy to try to help. Unfortunately, your review does not provide me with enough information to find out what happened. If you would like further assistance, please reply to the TrustPilot request for your information or reach out to me at [email protected].
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Kim
May 9, 2026
Worst VoIP option out there
We've been phone.com customers for 2 years and it's j the worst experience I've had with a company in a LONG time. IT issues all the time and IT support, since it's outsourced, doesn't understand their system, doesn't communicate or follow through on commitments and clearly doesn't care an iota about what is critical to running a business.
Response from Phone.comMay 29, 2026
Thank you for taking the time to share your experience. I'm very sorry to hear that you've been frustrated with both the reliability of the service and the support you've received. We understand how critical phone service is to running a business, and it's concerning to hear that we've fallen short of your expectations. Unfortunately, your review doesn't provide enough information for me to research what may have happened on your account or review any previous support interactions. If you're willing, please reach out to me directly at [email protected]. I'd be happy to review your account, investigate the issues you've experienced, and connect you with any resources or teams that may be able to help. We appreciate your feedback and the opportunity to better understand your concerns.
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lester B.
Apr 23, 2026
This company was a complete waste of…
This company was a complete waste of time. Jason Cruz handled my cancellation and refund, and he gave me information that turned out to be completely wrong. I was told my refund would be processed in 5–7 days, and here I am 15 days later with nothing. No answers, no clarity, just being pushed around from one person to another who can’t help. Terrible service and zero accountability.
Response from Phone.comApr 23, 2026
I’m sorry to hear about your experience and understand your frustration. I see that Sheri has followed up to confirm your refund has been processed back to your card. It does appear there was a delay between the account cancellation and the refund being issued, and I apologize for that inconvenience. We appreciate your patience and the opportunity to make this right. If there’s anything further we can assist with, please don’t hesitate to reach out.
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Security Issues B.
Apr 15, 2026
You can NEVER CANCEL
They make it extremely difficult to cancel. If you want to cancel they force you to call a phone number and very difficult to get a hold of someone. In the meantime, weeks pass and you still can't get a hold of anyone to cancel your service. Phone.com has very unethical business practice.
Response from Phone.comApr 23, 2026
We’re sorry to hear about your frustrating experience with the cancellation process. We understand how important it is for requests like this to be handled quickly and smoothly. To protect our customers, we require account validation before processing cancellations. This safeguard helps prevent unauthorized requests, as losing access to a business phone number can have a significant impact on a small business. Our goal is to ensure that only authorized users can make changes of this nature. We appreciate your feedback, and we will continue working to improve our processes to make them as seamless as possible while maintaining strong account security.
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