Phone.com Reviews | Read Customer Reviews of phone.com

Phone.comReviews of phone.com

3.6232 reviews
Computers & Phones
625 Broad Street, Newark, New Jersey

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Phone.com

About Phone.com

Phone.com helps small businesses stay connected to their customers, wherever work takes them. We provide business phone service designed for owners and teams who need to answer calls, follow up on messages, and make it easy for customers to reach the right person.With Phone.com, businesses can choose a local, toll-free, or custom number and use it across mobile devices, computers, and compatible desk phones. Calling, business text messaging, voicemail, video meetings, and flexible call routing help teams manage conversations throughout the day. Businesses can set greetings and schedules, forward calls, and direct callers to the person or department best equipped to help.Every business handles calls differently, so Phone.com offers options that fit different ways of working. Our mobile apps let team members use their business number while they are away from their desks. ProSIM adds a business line to a compatible mobile phone using the cellular network and native dialer. For businesses that need help answering incoming calls, Live Answer-Connect provides professional human receptionists, while AI Receptionist can answer common questions, route callers, and schedule appointments.Having served more than 50,000 small businesses, we understand that choosing a phone system involves more than comparing features. Setup, flexibility, and access to support matter, too. Our goal is to give businesses practical communication tools that are easy to use and can adapt as their needs change.Whether you work independently, manage a growing team, or spend most of your day with customers, Phone.com helps you keep business conversations moving. Learn more and explore your options at Phone.com.

Phone.com (phone.com) has 232 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Website: phone.com
Category: Computers & Phones
Location: Newark, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 57% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Phone.com reviews

232 approved reviews, newest moderated first

Armando G.
Nov 20, 2025
Jason was very courteous and patient
Jason was very courteous and patient. Great experience!
Response from Phone.comDec 1, 2025
Delighted to hear you had a great experience. Thanks for sharing!
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White Mountain Pet S.
Nov 18, 2025
Jason was awesome
Jason was awesome! Answered all my questions! Thanks again!
Response from Phone.comNov 25, 2025
Thank you. I'm delighted to hear that you got the service you wanted.
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Katri L.
Nov 13, 2025
Jason was very patient with all my…
Jason was very patient with all my questions and very knowledgeable regarding phone.com products and services. He was quick to address any concerns and eager to assist in each area I inquired about. Very satisfied!
Response from Phone.comNov 25, 2025
Thank you. Jason always comes through for our customers.
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Jerry M.
Nov 13, 2025
Cody was extremely pleasant and helpful…
Cody was extremely pleasant and helpful and knowledgeable. Congratulations on having such a caring team member in your organization.
Response from Phone.comNov 25, 2025
Thank you. We are very proud of Cody.
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Adam E.
Nov 12, 2025
Customer Service that follows through.
Customer Service that follows through.
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Joy
Nov 12, 2025
I had the absolute pleasure being helped Roslind Ware
I had the absolute pleasure of being assisted by Roslind, and I must say she went above and beyond! She took the time to clearly walk me through every step of the setup process, showing incredible patience and professionalism throughout. I truly felt welcomed into the Phone.com family — something that’s rare these days. It was refreshing to speak with a real, caring human who genuinely enjoys helping others rather than an automated bot. Roslind’s warmth, expertise, and attention to detail made the entire experience seamless. Thank you, Roslind, for setting the tone for what great customer service should feel like! — Joy Frazier, Keis To Joi Inc.
Response from Phone.comNov 25, 2025
Thank you. Rosalind is one of the best.
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Floyd T.
Nov 6, 2025
The uniqueness of the product in such a…
The uniqueness of the product in such a way as a vanity of some sort Very savvy new way of inbound calling.
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Sharon C.
Nov 5, 2025
Sales Review for Phone.com – Jason Cruz
I had the pleasure of working with Jason Cruz, an account executive at Phone.com, and I couldn’t be more satisfied with the experience. From the start, Jason took the time to understand my business needs by asking thoughtful questions—not just about my current setup, but also about potential growth and future requirements. His consultative approach made it clear he was focused on finding the right solution rather than upselling unnecessary features. Thanks to his insight, I received exactly what I needed without being pressured into endless upgrades. Jason’s professionalism and genuine interest in helping my business succeed earned my trust, and I feel confident relying on Phone.com for my business phone services moving forward. Highly recommended.
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