Phone.com Reviews | Read Customer Reviews of phone.com

Phone.comReviews of phone.com

3.6232 reviews
Computers & Phones
625 Broad Street, Newark, New Jersey

Call Directions Website

Phone.com

About Phone.com

Phone.com helps small businesses stay connected to their customers, wherever work takes them. We provide business phone service designed for owners and teams who need to answer calls, follow up on messages, and make it easy for customers to reach the right person.With Phone.com, businesses can choose a local, toll-free, or custom number and use it across mobile devices, computers, and compatible desk phones. Calling, business text messaging, voicemail, video meetings, and flexible call routing help teams manage conversations throughout the day. Businesses can set greetings and schedules, forward calls, and direct callers to the person or department best equipped to help.Every business handles calls differently, so Phone.com offers options that fit different ways of working. Our mobile apps let team members use their business number while they are away from their desks. ProSIM adds a business line to a compatible mobile phone using the cellular network and native dialer. For businesses that need help answering incoming calls, Live Answer-Connect provides professional human receptionists, while AI Receptionist can answer common questions, route callers, and schedule appointments.Having served more than 50,000 small businesses, we understand that choosing a phone system involves more than comparing features. Setup, flexibility, and access to support matter, too. Our goal is to give businesses practical communication tools that are easy to use and can adapt as their needs change.Whether you work independently, manage a growing team, or spend most of your day with customers, Phone.com helps you keep business conversations moving. Learn more and explore your options at Phone.com.

Phone.com (phone.com) has 232 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Website: phone.com
Category: Computers & Phones
Location: Newark, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 57% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Computers & Phones, New Jersey

Phone.com reviews

232 approved reviews, newest moderated first

Marika B.
Nov 4, 2025
Jason was really helpful
Jason was really helpful. He answered all my questions and explained the services offered in detail and was very patient throughout the entire process.
Report
BT C.
Oct 30, 2025
OK service but calls show up as "SCAM Likely"
The service works, but the UI is OK, not terrible and not great. The two BIG negatives are, (1) every call I made showed up on the receiving phone as "SCAM Likely", and (2) they make it hard for you to cancel, there are no buttons or instruction in the app. When you search support, it does tell you you have to call a toll-free number "so they can confirm it's you" (give me a break). The lady on the phone was nice and polite, but the fact that you have to do this is not great.
Response from Phone.comNov 7, 2025
Thank you for your feedback. Unfortunately, the “spam likely” label is applied by the network carriers and is out of Phone.com’s control. However, our team recommends registering with the Free Caller Registry or services like Hiya to validate your phone number and remove the spam warning. We do currently require customers to contact us to cancel because account validation is so critical. It would be very damaging for a business to lose its phone number due to an unauthorized cancellation. We do cancel accounts and stop billing immediately once account ownership is established.
Report
Kurt S.
Oct 28, 2025
Jason was outstanding
Jason was outstanding. He worked diligently to find functional yet cost-effective solution for our non-profit phone number. Also, we wanted our name in the number, and he found a great option. Thank you, Jason, for superior customer service.
Report
Rosetta J.
Oct 23, 2025
Awesome experience! The customer representative was…
The customer representative was knowledgeable and pleasant.
Report
Michael K.
Oct 20, 2025
Rosalind is great
Rosalind is great, always there to help with any questions or ordering I need.
Report
Cecilia R.
Oct 20, 2025
Jason was the best!
Jason was really helpful with everything i needed, he answered all my questions, was really patience when i needed extra time to proceed. it ended up being a long call to set up my account and everything but i actually enjoyed the process of since he was really good with everything. He needs a raise! customer service like him is what every company needs!
Report
elevatestyles
Oct 20, 2025
Cody was very helpful in making our…
Cody was very helpful in making our plan more efficient. If you have any concerns, schedule an appointment with an AE — they’ll ensure everything works smoothly.
Report
Palm D.
Oct 19, 2025
I wanted to share how happy I am with Caleb Gilsdorf!
I wanted to share how happy I am with my experience working with Phone.com. My representative, Caleb, was incredibly helpful and patient—he went above and beyond to ensure I received everything I needed and fully understood the details of how my new phone system works. I truly appreciate the level of support and professionalism he provided throughout the process.
Report