Jamie R.
The service is just ok
The service is just ok, but their customer service is terrible. Good luck canceling. They have a "client retention" phone number that you "must" call to cancel. Then they never answer it. They also dont respond to emails to cancel.
Response from Phone.comFeb 12, 2026
Thank you for taking the time to share your feedback. We understand that when you decide to cancel, you expect the process to be straightforward and hassle-free. Our intention is always to make cancellations as simple as possible. At the same time, we’re required to verify account ownership before making changes or closing an account. This helps protect our customers from unauthorized cancellations and prevents the accidental loss of important phone numbers or service. That said, we’re sorry if the process felt difficult or frustrating. That’s not the experience we want anyone to have. If you still wish to move forward with cancellation, please feel free to contact me directly at [email protected] , and I’ll personally ensure you’re connected with the right team member to assist you promptly. We appreciate your feedback and the opportunity to improve.