Pet TreaterReviews of pettreater.com

My dogs love receiving their pet treater box. As of recent we have noticed a decline in the quality of boxes. Some of the nice touches that set them apart from other boxes was the personalized letter, but the past few boxes have not included the personalized letter. Otherwise we always get useful products and pet treater is great with addressing concerns. My dogs love getting their box every month.

I signed up for a year, and throughout the year I had to keep changing my preference from small to medium sized dog. As some months giant bones or toys that were made for a hampster showed up. My dog is only 23 pounds but a rough and tumble little guy, and I wish there were a better bracket for size appropriateness. My dog tells me how he happy he is. Some months he's over the moon and other months, he sighs and pouts. Of course any package that gets delivered he now thinks is for him! For the most part, I'm happy. But to be honest I haven't tried another monthly dog box subscription which I guess would only be fair. It's neat that they include a gift for the human, but two books, earmuffs and some other unmemorable items, I guess I would prefer a new collar, or some other snack he would eat. Don't get me wrong, the best were the over the door organizer, the retractable leash with light and the awesome fleece and velour blanket and last but not least a bandana that had mosquito repellent built into it...that actually worked! But then we received two dog dishes a month apart. Delivery used to be the beginning of the month and has now been pushed to the end of the month. One box was delivered unrecognizable crushed, muddy and ripped open, not the norm thankfully. Toys for a 23 pound dog and a 50 pound dog are very different I wish they would understand that and send size appropriate toys. But overall, I look forward to the delivery in hopes my dog is excited and love the goodies inside.

Best subscription box out there, for dogs!

I ordered a box in May (starting my billing cycle 5/12), and promptly received by initial box. I liked the product and was excited for my next box in June. I posted about the product on Instagram and even shared with friends to get the box. I signed up for a recurring service, because I liked the product. However, I was incredibly disappointed by how shipping is handled, as well as the level of customer service I received. To start, I was to receive a free pet bed. It did not come with the initial box. Confused, I email customer service and speak with David, who apologizes and promises to send a pet bed, including a tracking number. I wait one week, two weeks and still did not receive it, so I reach back out to David, who tells me they're back ordered on beds. Okay... Why was I not told this in the beginning so I wasn't waiting around for it? Thinking this is a one time situation, I wait a full month to receive the bed. Disappointing, but at least I receive it. I chalked David's response up to not having known they were out. I was billed on 6/12 for a June box. I waited for the tracking label to post on the website. On 6/28, with the shipping label still not posted (telling me it did not yet ship), I reach out to customer service to ask when my package will ship. David tells me, because I ordered my first box after the 6th of the month, my order will actually ship in the middle of July. Excuse me? Then why was I billed for June? Confused, I look on the website FAQs because I must have missed something. There was no way the company would simply charge me and not send me my box. This is the exact wording on the website: "If you ordered your first box after the 6th, please know there might be a longer wait to get your 2nd box. " A longer wait... That does NOT mean skipping a month. Upset, I ask David if this was ever communicated, as I read through the FAQs and did not find anything. I screenshot the FAQs and highlight the above line. David replies, no apology and no explanation, with nothing but bolded and underlined print, copy paste of the exact FAQ I told him I read. I felt incredibly patronized, as if I had not done my due diligence. I ask to cancel my subscription with David, who tells me he has done so, and for a refund on my June box as I did not receive my June box in June. They refuse the refund even though I never received my product (I am still waiting for it on July 15th!) I ask to speak with a manager, who apologies but provides nothing other than parroting of policy. If "policy" is to bill customers for a product I've been waiting for nearly two months for, refuse to acknowledge that the shipping policy is not properly communicated, and patronize your customers for feeling robbed, then your policy is clearly not in line with basic customer service. It is July 15th, I saw that David actually did not cancel my subscription and I was charged for a July box! Are you kidding me? Why in the world would I want TWO boxes in a month? or would I be getting ONE box June, and I'm being billed for another box that I won't get for another month? That is absolutely ridiculous. Your customer service is an absolute mess. David has been one of the worst representatives I've ever worked with. I've never felt so belittled and patronized, without a single apology. PetTreater, you had an advocate for your product and brand (I would have happily suggested all of my pet loving friends get your box), but you ruined it with poorly planned logistics and terrible customer service. I would highly suggest no one purchase from here unless they want to be out $25-30 for over a month while waiting for their product. I've since subscribed to BarkBox, are they are much friendlier, same price point, and same quality. Update - I'm reading through some of the reviews, and it sounds like people had similar experiences with shipping and receiving their product.

The dogs love it! Pet Treater is so much fun for humans and pups! Both are treated to great gifts in the monthly boxes. Treats sourced only from Canada and U.S. One note: watch your account. This is an automatically renewing account and if you do not cancel prior to being billed for the next year, you are unable to get a refund.

Truly love Pet Treater. Such a good idea and Clyde loves it. Every month he can't wait to open his box and steal a toy out of it. Super cute idea.

Pet Treater is an amazing subscription box. What better way to show your little fur babies how much you love them? The snacks are always made in the USA and the toys last longer than others that I've come across. My pup can't help but wagging when his box comes and I'm always curious to see what the "Pet Treater for Human" gift is. They never fail to send one. All in all, Pet Treater is the BEST!

Love the pet treater boxes & Smokey loves them too. Always have made in America snacks for him to enjoy, & I love the idea of knowing I'm helping another shelter animal in need when I purchase the pet treater boxes for Smokey, my doggy & best friend. Keep up the great work Pet treater.