Pet TreaterReviews of pettreater.com

Its been 8 days and counting they haven't sent the box. Bad service

Recently decided to renew my pet treater subscription for the deluxe box. My dog always used to be so excited to see the box, but the toys and treats in it were absolute trash. And it no longer comes in a box just a bag. I got 3 extremely flimsy toys that my dog has no interest in. It says you get 5-8 toys and treats, i would have though if you got 5 the toys and treats would have been better than the 8, but they all suck! I remember the box being way more enjoyable 3 years ago when I first had the subscription. I immediately canceled and will not be purchasing a subscription again. Extremely disappointed as it used to be such a good value for the price.

Very small and cheap toys. Value for the price is not very significant. No refunds or returns are offered. Items are cheaply made and poor quality. No consideration for size of my dog. Box took 37 days from date of purchase to arrive.

I was super excited to use this, as other companies are more expensive. It was stated that they ship their packages around the 10th of the month. The 10th came and gone. No package. I waited some more. Nothing. I emailed customer service and they said all of their packages were running late, and I should receive an email with tracking the next day. Nothing of that sort happened. I ended up canceling my subscription altogether because of this. Yes, they are affordable, however, you kind of get what you pay for. Very disappointing.

If I could give a 0 I would. The treatment is trash, and the membership is worse. If you ask anything, you are basically wrong. Unless you want to pay to be mistreated this membership is not for you.

If I could rate zero stars I would worst customer service and the longest shipping time ever. I wouldn’t recommend this service to anyone

I was charged for a 2nd month its been a month since I ordered the first month still haven't recieved it n was charged for the 2nd month and I sent them an email and their response was generic and offered no resolution just said sorry your package on the way horrible customer service.

Toys were horrible quality, two of them were in the trash within 48 hours because my little one destroyed them, even though I said I didn't want fragile stuffed toys with parts than can easily be chewed off. Also customer service is terrible- you can sign up on the computer but they make you go through their customer service to cancel but the customer service is almost never open and they don't have chat or anyone who answers the phone- terrible! If I had known how hard it would be to get out of this mistake I never would have done it. Update 2/18/2023- It's even worse than I originally thought. Even though they send that B___S___ reply and told me they honored my request, they actually sent me another package and charged my card again, and the quality was so low that I can't give them to my dogs because I am afraid they are going to ingest the stuffing when the toys fall apart after 10 minutes. Now I am contemplating changing my credit card number because I think they are just going to keep billing me forever. What a scam.