Kenny
Never order from here!
I ordered a one time box to try out for my cat. It has been OVER 2 weeks and it has not arrived. I'm not upset about that too much as I am a fed ex delivery driver so I know how heavy the volume of packages are. I wrote them a email kindly explaining my issue. This was last week and now here we are Monday and I still have no response. I called them Monday morning and of course no one can take my call. I left a voicemail regarding my issue and I have yet to hear from them at all. I do not recommend doing business with this company. I will not be ordering from them again in the future. Bad business here. EDIT: Pet treater replied to this review at approximately 9:30 am stating they were unsuccessful at finding my email. Not only is that false, they emailed me at approximately 7:10 earlier that day to explain why the order is late. Again, the communication of this company is very bad. Also, the say allow up too 11 days for shipping. Then in the email they say the monthly shipments go out on the week of the 10th. Stay clear of this horrible company!
Response from Pet TreaterAug 12, 2020
Hello Kenny, Thank you for reaching out to us here at Pet Treater. We greatly apologize for the delay in shipping and also with your stated difficulties in receiving responses from our team. We try to be very proactive in our communication with our customers and rarely have an issue to speak of. We tried to look back to find some info on your attempts to contact us and we were unsuccessful, but it is difficult too with only the first name. We really want to help resolve this concern for you; if you are able to contact us directly at [email protected], please indicate your order number for reference, and we will definitely get back to you and figure out how we can take care of your order needs. EDIT: As stated Kevin, it is hard to confirm emails with only a first name as we receive many emails daily. We also have a team of people that respond, so if we do not have the actual email address or name it is hard to determine if you were properly responded to in reflection to this post. If you have not yet sent a follow up email as requested with reference to this review post, please do so we can confirm it is you and we can handle this situation respectfully and swiftly. Again, our apologies and we look to help make this better for you and look froward to speaking with you. Have a great day, The Pet Treater Team