PetSwagReviews of petswag.com

My experience with PetSwag was nothing short of horrible. I tried to contact customer service four times to cancel an order that had been backordered. The company emailed me offering a cancellation due to the unexpected backorder, which I replied to with confirmation that I wanted to cancel. After getting no response from PetSwag I was able to file a Fraudulent Charge with PayPal and they refunded my money, minus their fees. I never heard a word from PetSwag, even after the Fraudulent Charge was approved by PayPal and I sent them a follow-up email. I am completely disgusted by the lack of communication from PetSwag and I would not recommend working with this company. Thank goodness for PayPal, but I would assume a credit card company would also approve a fraudulent charge.

Shipped fast and in great condition!

I changed my mind after placing the order and Doug from customer service said there would be no problem with the color change. The package arrived nicely packed and with the item in the color I requested changed. :-) Happy to recommend.

I had bought the same item through Touch Of Modern which came damaged , then returned and a replacement was meant to come which never did - shameful but Petswag picked up the pieces and were awesome

First of all I ordered the Sleepypod Air and got it about $20. less than anyplace else.....then free shipping.....then it arrived a day sooner than promised. I am very happy with PetSwag (and with the product) My little toy English Spaniel.....fits nicely and is now traveling in my car safe and sound with a secure seat belt holding him in his pod. (He weighs about 11 pounds) I will be back PetSwag.......Very happy!

Fast service!!!

I ordered the SleepyPod and received it like 2 days later. Super fast shipping and got exactly what I wanted.

Good service, fast delivery... My dog loves his new bed