PetSwagReviews of petswag.com

Petswag was a great ordering experience!

Everything looked like the photo and the shipping took only 2weeks!! (I ordered from Canada)

received sleepypod on time and as advertised. thank you.

great service

We used PetSwag for promised great price, brand name products, and fast delivery. They accomplished all three. Buy with confidence and be assured that what you think you are buying is what you will actually receive.

I ordered the SleepyPod Air and accidentally selected yellow. I realized after hitting the submit button, and emailed them immediately to request to change the color to black. I received a reply about 15 minutes later indicating that they made the change. I received the pet carrier about 4-5 days later.

My order was shipped immediately after I pressed purchase. The product arrived two days later and was exactly as described. I decided I wanted to exchange it for a different pet carrier (one that was airline approved) so I followed the instructions in my original confirmation email and went to the 'returns' section of their website. I explained what I would like to exchange it for and literally within an hour I received a personal email saying they shipped out my replacement product and inside the box was a return label for my original purchase. Great service!

There was unavoidable delays from the manufacturer with the shipment of the sleepypod I ordered. Original estimate said it would ship mid November and it didn't ship until the week before Thanksgiving. That being said, Petswag went above and beyond to communicate with the customers and find solutions so that travel plans could be accommodated, offering refunds, other carriers and expedited shipping and one-on-one communication. I received my sleepypod by second day air, two days before I left on my trip. I was really impressed by the responsibility they took for the delays and the steps they took to fix the situation and would have no qualms in recommending this store to others. They'll definitely get my business again!