PetSwagReviews of petswag.com

The harness is good but it is just too big for my dog. I would like a refund, minus the name plate, please.

Communication on orders is very poor. Also, shipping was supposed to be a few days, which I paid for, but it literally took 2 weeks.

PetSwag should offer exchanges. I have had to do a return and repurchase over the course of 3 weeks. Waiting for the return label, returning the package after having paid for shipping, and reordering the same collar in a different size prior to even seeing my credit on the statement because my dog can't be collarless. I love the quality and look of the products but exchanging collar sizes has been a painful and slow process. I have yet to receive my credit and the new collar.

I ordered a Jax & Bones bed for one of my daughter's dogs knowing the site said delivery would be the end of January. I had to contact customer service Jan. 31st to ask what happened to delivery of my order as there was no notification about shipment. Only then was I informed the item was not in stock & there would be further delay. I was told to expect delivery one day after it's shipped from the manufacturer by midweek Wed. Waited for notice of delivery but no dog bed Friday or Saturday, so had to contact customer service again to ask what happened. Although the dog bed was finally delivered, I'd probably order from another store next time.

i bought the smallest collar possible for my small dog and it didn't fit. When my dog isn't the smallest in the world. I was so bummed when it came in. We were so excited for the collar to come in. very upset with this situation. Wish we could figure something out to make up for this. But we do love the company.

I was very disappointed when I payed 147 dollars and was lead to believe my sleepy pod came WITH the heating pad. Shame on you and your video

The bed is great. I bought the bed two days before Labor Day. They did not give me the 15% discount. Pay attention to sale days.

When I received the package with my soft dog carrier, the box was so small that it had warped the frame and I couldn't get it to straighten out.