PetSwagReviews of petswag.com

I wanted the harness to work so bad. I was excited when I received yesterday. I ordered the XXL for my Rottweiler and it would not fit around his neck and could not snap around the chest. Please do not waste your money.

no one replied to my emails and my items I am still waiting for over 3 weeks later, which is a long time to wait for a US product site. Still waiting.

Customer Service Shoddy/Unresponsive. I placed an order with PetSwag and received items that were incorrect from what I purchased. I've e-mailed (with proof of discrepancies) every day since the error occurred and have called in three times (with voicemails left) and have yet to be responded to. Company has ghosted me completely and I'm out over $100. Aside from that, the order also took longer than two days to ship (even though it was paid for). Honestly, the brands they carry are available elsewhere on the internet (or directly through the brand themselves). For how expensive these boutique/luxe dog brands are, I expected at least responsive support. Be advised, You might be better off going with a different company.

I ordered 2 different dog collars with credit card. Only one arrived, without explanation or contact from the company. When I emailed them to tell them that only one collar arrived, the response was that the other collar is out of stock and they do not know why this merchandise was still on the website. They refunded money for that collar to credit card, but... do you send part of what was ordered with no explanation or no action ? Really?

I ordered two dog beds and did not get them for almost 3 weeks. No communication what so ever from Pet Swag unless I asked for it. No one answers the customer service phone line..will only take a message during business hours (which I did) to no return phone call...ever. I left 3 messages. I did get a very helpful and nice girl to email me back quite a bit named Andrea. If not for her, I would have cancelled my order.

My bed was wonderful. It took WAY to long to ship.

I purchased a Sleepy Pod Utility. Had some problems left two messages. No return call. Returned over a week ago no response. Purchased another Sleepy Pod Sport. I hope I don't have a problem. Customer Service isn't what I would expect. Need assistance. Thank you, Byron

I was promised expedited shipping (if it was possible) because of delay in availability of items from distributor. If that wasn't possible, I was told that they would work to delay shipping so that the items wouldn't be sitting around delivered for the two weeks we'd be on vacation. Instead I got a shipping notice that the items would in fact arrive during our vacation. I got no follow up re: the earlier promises. I sent two further emails about this but got no response. Then I tried to call several times but t heir customer service always goes to voice mail.