PetSwagReviews of petswag.com

I had one the best customer service experiences I've had with an online retailer EVER with PetSwag. I ordered a dog carrier from their company, and was promised that it would be delivered before my trip for the winter holidays. Unfortunately the carrier was not stocked in time, but Doug saved the day. Not only did he overnight a carrier to me so that I would have something in time for my trip, but he then overnighted (again!) the correct carrier to me with a return label for the loaner. The best part? He give me a sizable discount on the original carrier and extra treats for my dog gratis for the inconvenience. PetSwag, you've earned yourself a loyal customer. Thanks again!

I ordered and paid for two items as Christmas presents for my sister and her dog. One of the gifts arrived on time, but the second item (a collar) was not in the package and not listed on the receipt in the box, despite being on my online receipt and being charged for the item. I called the customer service line, got not response and left a voicemail. I also emailed the customer service address and got no response. I understand mistakes happen, but the lack of response has been unacceptable.

Ordering was easy, products arrived quickly and were even nicer than pictured. Very happy.

Petswag is a great company. I have ordered from them twice. Once a dog bowl was broken when it arrived and they credited my account, no issue. They have great products. The one thing I would change is to have more American made products we know are safe for our dogs. Anyone ordering from Petswag is prob an animal fanatic...and you want to make sure the products are safe for a companions.

I couldn't ask for better. I got the pet carrier I needed at a fantastic discount, it was shipped very quickly at a very reasonable price and was exactly as promised. Thank you!!

I ordered a SleepyPod Air online. There was a discount code but nowhere to enter the code online. I emailed customer service to ask about applying my discount. Never heard back. Received my item in a timely manner but will not be ordering from this company again.

Quick service good product

Great selection, super fast shipping, very responsive on returns. would buy from them again!!!