PetsnowyReviews of petsnowy.com

Amazing products, easy to setup, all under one app and cats adjusted immediately.

Vraiment très très satisfait par ma nouvelle litière automatique Petsnowy Snow +. Mon chat, pourtant craintif, l’a tout de suite adoptée (j’ai retiré le couvercle supérieur 24 heures pour qu’il puisse prendre ses repères), le fonctionnement du tambour de vidage est particulièrement silencieux (du niveau d’un réfrigérateur) et efficace dans la séparation des déjections et des grains de litière par la grille de tamisage (j’utilise une litière absorbante lambda), trappe supérieure ingénieuse pour le remplissage / mise à niveau de la litière, désodorisation au rythme que vous souhaitez (appli) très efficace et qui ne gêne pas le chat, possibilité de vidange totale de la litière : pas un grain de litière ne tombe à côté du sac de recueil des déjections. Installer l’application Petsnowy sur le réseau wifi (2.4 GHz uniquement) est simplissime (guidage pas à pas – appairage avec la Snow + immédiat) ; elle est intuitive et pleine de petites astuces de réglages. Très pratique, un nuage lumineux en façade de la snow + change de coloris et clignote en fonction du statut d’utilisation. Globalement, la Snow +, aux allures de maisonnette tout en rondeur, respire la qualité de fabrication. Le sas d’entrée / sortie du tambour de la litière, s’il augmente les dimensions, présente l’énorme avantage de réduire de 90 % la dispersion sur le sol de la maison des grains de litière : fini la pelle et la balayette quotidiennement au pied du bac à litière. Enfin, cerise sur le gâteau, je voudrais signaler que suite à une erreur dans le traitement de ma commande, j’ai été en lien (mail) avec le service support clientèle de Petsnowy, un service comme il n’en existe plus ! Réactivité +++, solutionnement supersonique, échanges personnalisés et polis, mille excuses… ; et, alors que le préjudice n’était au final qu’un simple retard de livraison, j’ai reçu des accessoires en dédommagement. Incredible !!

Ich habe diese Katzentoilette gekauft, weil das Design einfach einzigartig und die Funktionen einfach vielseitig sind. Vor kurzem hatte ich ein Problem mit der Toilette und habe es dem Kundenservice mitgeteilt. Das Problem wurde umgehend gelöst. Deshalb kauft man Produkte von etablierten Herstellern, Produkt ausgezeichnet, Service ausgezeichnet, vielen Dank.

Great customer Service! Responded in a very timely manner and were able to resolve my issue.

⭐⭐⭐⭐⭐ Unmatched Quality - Far Better Than Other Brands. You Can Choose the SNOW+ Automatic Self-Cleaning Litter Box with your eyes closed. After trying several well‑known litter box brands over the years, I can confidently say this Petsnowy Self-Cleaning Cat Litter Tray is on a completely different level. The build quality is genuinely premium, sturdy, smooth, easy to assemble and engineered with real attention to detail. Everything feels reliable and well‑thought‑out; even the app, unlike many other brands that look good on paper but fail in daily use The performance is miles ahead, too. It runs quietly, handles waste effectively, and keeps the area clean without any hassle. You immediately notice the difference in design quality compared with other products on the market. But what truly sets Petsnowy apart is their customer support. When I reached out, the team reviewed everything thoroughly, quickly identified the issue, and provided a clear, helpful solution. Their communication was professional, responsive, and genuinely customer‑focused, something many brands promise, but very few deliver. In terms of value for money, it delivers far more than its price suggests. The build quality, odour control, and customer support are on a completely different level. Many competing products cost more but don’t come close to this standard. If you’re choosing between options, this is an easy decision. Just go for Petsnowy - you can choose this with your eyes closed, available on Amazon or the PetSnowy website. Top-tier quality, excellent support, and peace of mind.

Вот уже месяц жду свой заказ от petsnowy. Делать покупки в этом интернет-магазине одна головная боль. Каждый раз, что-то теряется, либо мне приходится проходить различные круги ада, чтобы заполучить свою посылку! Месяцами просто нет в наличии того или иного аксессуара и постоянно нужно мониторить, а закажешь 50%, что ты эту вещь не получишь. Постоянно какие-то сбои и техника автоматически не работает. Несколько раз я просто не могла уехать в отпуск, т.к. автоматическая кормушка не выдавала еду. В кошачьем лотке ужасные запахи, в один момент дезодорант перестал работать, замена на новый не помогла. Служба поддержки не отвечает. В квартире воняет кошачьей мочей из арены petsnowy, мойте хоть вы ее каждую неделю! А новый барабан для туалета, непонятно где гуляет, безобразие.

My overall review of the product is positive, with one notable exception: the litter box has a well-known sensor issue related to the waste drawer. The problem is common enough that the company has an FAQ about it on their website, which I discovered when I first encountered the issue. I debated between three or four stars because over the past year I have repeatedly tried to purchase replacement or interior components that would make cleaning easier. I only have one litter box, so doing a full soap-and-water cleaning can take at least an hour. Most recently, I purchased a component that had been out of stock for nearly three months and requested expedited shipping. Shortly after ordering, I received a notice that the item was actually out of stock and that the company would keep my payment and ship it when it becomes available. My overall experience with this company is that they seem far more focused on selling new units than supporting existing customers with replacement parts. I also tried their newer water fountain but returned it because the replacement filters, which need to be changed every two weeks, were not available. At this point my attempts to purchase interior components are 0 for 3. The frustrating part is that these components clearly exist because they are included in complete units for sale. Based on my experience, the company prioritizes new product sales over making parts and components available to existing customers. I have had three separate occurrences of this issue, though I am listing the most recent event as the date of experience.

Whenever I've had a problem, it's always been sorted out promptly. Petsnowy has the best customer service I've dealt with. I'll remain a customer for life, and I recommend them to everyone with pets. Their products are also innovative.